以胜任素质为基础建立绩效管理体系的好处
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">作者：张青<SPAN lang=EN-US>(</SPAN></SPAN></B><SPAN lang=EN-US><SPAN style="mso-field-code: HYPERLINK"><B><SPAN style="COLOR: blue; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">www.zqstudio.cn</SPAN></B></SPAN></SPAN><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">)<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></B></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">企业改进绩效要做的最重要的事，是了解员工成功完成工作或任务必须拥有的素质，素质是指除了员工除了所掌握的核心知识和专长外，还包括他们潜在的、可以通过不同方式表现出来的内驱力和个性特征，素质才是导致员工产生高绩效的内在动力源泉。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">传统上的绩效管理工作中，偏重于绩效目标的合理制定，及对目标执行结果进行有效评价，中国有句古话“不教而杀谓之虐”，目标分解的再合理，评估体系设计的再精巧，在不清楚岗位与人匹配的标准、及如何实现最佳匹配的情况下，就很难促进员工创造性张力的进一步发挥，以产生持久的创造力，实现不断超越自我，达到组织期望的绩效目标。所以确认岗位与人匹配的标准——胜任素质，应是建立绩效管理体系的基础。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">在以胜任素质为基础建立绩效管理体系中，企业、管理者和员工个人都可明显收益，具体阐述如下。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="TEXT-JUSTIFY: inter-ideograph; MARGIN: 0cm 0cm 0pt 22.5pt; TEXT-INDENT: -22.5pt; TEXT-ALIGN: justify; mso-pagination: none; mso-char-indent-count: 0; mso-list: l2 level1 lfo1"><FONT face=宋体><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore">一、</SPAN></SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体">企业层面：<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></B></FONT></P>
<P class=MsoListParagraph style="TEXT-JUSTIFY: inter-ideograph; MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; TEXT-ALIGN: justify; mso-pagination: none; mso-char-indent-count: 0; mso-list: l0 level1 lfo2"><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore"><FONT face=宋体>1、</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体"><FONT face=宋体>强化了共同的使命、价值观和战略。 <SPAN lang=EN-US><o:p></o:p></SPAN></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">企业各岗位的胜任素质是围绕企业的组织核心素质组织起来的，组织核心素质是企业实现愿景的基础，所以围绕组织核心素质确认各职位胜任素质的过程，也是对企业的使命、价值观和战略进行持续沟通的过程。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="TEXT-JUSTIFY: inter-ideograph; MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; TEXT-ALIGN: justify; mso-pagination: none; mso-char-indent-count: 0; mso-list: l0 level1 lfo2"><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore"><FONT face=宋体>2、</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体"><FONT face=宋体>拥有了更好的员工保留力的系统方法。 <SPAN lang=EN-US><o:p></o:p></SPAN></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">人才现已经成为企业取得竞争优势的关键，企业对人才越来越重视，对人才的争夺也越来越激烈。如何吸引尤其是保留员工也是各个企业面临的现实问题。<SPAN lang=EN-US> </SPAN>企业可以从员工胜任素质的角度对员工保留进行差异化的管理，以胜任素质作为员工保留策略基础的优势在于：使企业能有一种共同语言去讨论员工的选拔、开发、晋升、绩效评估、薪酬激励等；同时能够有效区分员工类型及其对企业绩效和战略目标的贡献，从而能够成为员工保留管理的基础。 <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="TEXT-JUSTIFY: inter-ideograph; MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; TEXT-ALIGN: justify; mso-pagination: none; mso-char-indent-count: 0; mso-list: l0 level1 lfo2"><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore"><FONT face=宋体>3、</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体"><FONT face=宋体>可以把培训、职业生涯规划与优秀绩效的标准充分联系起来。 <SPAN lang=EN-US><o:p></o:p></SPAN></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">胜任素质有<SPAN lang=EN-US>3</SPAN>个重要特征：一是与工作绩效有密切关系，甚至可以预测员工未来的工作绩效；二是与任务情景相联系，具有动态性；三是能够区分优秀员工和一般员工。企业对各岗位胜任素质清晰界定和对其做详细描述后，也即为员工规划个人职业发展确立了基点和路径，而对现有素质与胜任素质之间差距的评估，即是培训需求评估的过程，这为培训课程规划提供了依据。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="TEXT-JUSTIFY: inter-ideograph; MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; TEXT-ALIGN: justify; mso-pagination: none; mso-char-indent-count: 0; mso-list: l0 level1 lfo2"><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore"><FONT face=宋体>4、</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体"><FONT face=宋体>为制定和贯彻关键性的战略提供了共同的框架和语言 <SPAN lang=EN-US><o:p></o:p></SPAN></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">各级管理者在传达和贯彻关键性的过程中，可在对团队成员素质的清晰了解的基础上，可对战略进行重新的审视和修改，这样胜任素质为管理层提供了就经营战略的具体交流的机会，确保大家有共同语言。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">5</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">、为任务的具体范围和要求提供了共同的理解 <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">基于胜任素质的绩效管理为员工提供了客观的优秀绩效的行为标准，建立了对优秀绩效的期望，为工作任务的具体范围和要求提供了共同的理解，为工作目标沟通提供了一种共同的语言，能够帮助员工将自己的行为与组织战略协调一致，使员工个人的成长、进步与组织的发展紧密结合起来。</SPAN><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="TEXT-JUSTIFY: inter-ideograph; MARGIN: 0cm 0cm 0pt 22.5pt; TEXT-INDENT: -22.5pt; TEXT-ALIGN: justify; mso-pagination: none; mso-char-indent-count: 0; mso-list: l2 level1 lfo1"><FONT face=宋体><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore">二、</SPAN></SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体">管理者层面<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></B></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">1</SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">、为与部属的目标沟通提供了一些共同的语言 <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">基于胜任素质的绩效管理系统中，管理者与部属确定绩效目标的工作，是与共同商定完成目标所需的胜任能力同步进行的，在这个过程中，双方就目标和员工的能力通过充分的沟通发展达成共识，可有效激发员工的创造性张力。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">2</SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">、可提高雇佣和甄选过程的准确性，并减少这些过程的工作量。 <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">清晰了解拟聘职位胜任素质要求，即确定了招募的方向，又可据此设计甄选和面试方案，无疑可大大提升招聘工作的质量和效率。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="TEXT-JUSTIFY: inter-ideograph; MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; TEXT-ALIGN: justify; mso-pagination: none; mso-char-indent-count: 0; mso-list: l1 level1 lfo3; tab-stops: 66.75pt"><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore"><FONT face=宋体>3、</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; COLOR: black; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体"><FONT face=宋体>提供了有效执行目标制定的标准。<SPAN lang=EN-US><o:p></o:p></SPAN></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">员工的执行力来源于他的执行意愿和执行能力，管理者若欲使目标落地，除关注对员工实施有效的激励手段外，另一个重要的工作就是帮助员工发展胜任能力。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="TEXT-JUSTIFY: inter-ideograph; MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; TEXT-ALIGN: justify; mso-pagination: none; mso-char-indent-count: 0; mso-list: l1 level1 lfo3; tab-stops: 66.75pt"><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore"><FONT face=宋体>4、</FONT><SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 10.5pt; COLOR: black; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体"><FONT face=宋体>可为员工工作的鉴定提供指导，以便能更容易地对绩效期望进行沟通。<SPAN lang=EN-US><o:p></o:p></SPAN></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">胜任素质与员工的目标达成情况是因果关系，在一个以胜任素质为基础的绩效管理系统中，管理者很容易找到导致员工绩效不佳的原因所在，在对员工现有素质清晰了解的基础上，确定可行的绩效目标，并就员工的职业生涯开发提供了清晰的沟通基础。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="TEXT-JUSTIFY: inter-ideograph; MARGIN: 0cm 0cm 0pt 22.5pt; TEXT-INDENT: -22.5pt; TEXT-ALIGN: justify; mso-pagination: none; mso-char-indent-count: 0; mso-list: l2 level1 lfo1; tab-stops: 66.75pt"><FONT face=宋体><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 10.5pt; COLOR: black; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore">三、</SPAN></SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 10.5pt; COLOR: black; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-ascii-font-family: 宋体; mso-hansi-font-family: 宋体">员工层面<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></B></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">1</SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">、确定了优秀执行绩效的标准，同时为专业技能的开发明确规定了目标。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">员工对自己胜任素质的认知，使自己了解了若欲成功完成任务必须具备什么样的能力标准，这帮助他们找到了提升自己的方向。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">2</SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast">、在对自己胜任素质、学习能力及职业兴趣所在的清晰认知，可协助员工与管理者就绩效目标进行有效协商，并就自己的职业生涯开发问题与管理者进行更客观的对话。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 66.75pt"><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-pagination: widow-orphan" align=left><B><SPAN style="COLOR: blue; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">张青<SPAN lang=EN-US>:</SPAN>实战派企管培训讲师<SPAN lang=EN-US>,</SPAN>高级顾问师<SPAN lang=EN-US>.</SPAN>更多文章请登陆</SPAN></B><SPAN lang=EN-US><SPAN style="mso-field-code: HYPERLINK"><B><SPAN style="COLOR: blue; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">www.zqstudio.cn</SPAN></B></SPAN></SPAN><B><SPAN style="COLOR: blue; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">浏览<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: left; mso-pagination: widow-orphan" align=left><B><SPAN style="COLOR: blue; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">联系张青<SPAN lang=EN-US>:((</SPAN>邮箱<SPAN lang=EN-US>)</SPAN></SPAN></B><SPAN lang=EN-US><A href="mailto:yulinxiaoxi@163.com"><B><SPAN style="COLOR: blue; FONT-FAMILY: 宋体; TEXT-DECORATION: none; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; text-underline: none">yulinxiaoxi@163.com</SPAN></B></A></SPAN><B><SPAN lang=EN-US style="COLOR: blue; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt"> </SPAN></B><SPAN lang=EN-US><A href="mailto:zhangq@zqstudio.cn"><B><SPAN style="COLOR: blue; FONT-FAMILY: 宋体; TEXT-DECORATION: none; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; text-underline: none">zhangq@zqstudio.cn</SPAN></B></A></SPAN><B><SPAN lang=EN-US style="COLOR: blue; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt"> (</SPAN></B><B><SPAN style="COLOR: blue; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">电话<SPAN lang=EN-US>)138 2360 7497<o:p></o:p></SPAN></SPAN></B></P>
页:
[1]