天涯禅师 发表于 2009-3-3 12:41:00

如何对培训结果进行评估

<P><FONT color=black size=6>&nbsp;&nbsp;&nbsp; 很多培训管理者在组织完培训后，不知道如何对培训的结果进行评估，这里给大家分析一下培训的5种结果的评估，以供参考。</FONT></P>
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<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="LEFT: -3.6%; POSITION: absolute; mso-special-format: bullet"><FONT size=6>•</FONT></SPAN></SPAN><SPAN lang=EN-US style="FONT-SIZE: 24pt; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">&nbsp;&nbsp;&nbsp; (1)</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">认知结果。它可用来判断受训者对培训中强调的原则、事</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">实、技术、程序等的熟悉程度，也是衡量受训者从培训中掌握</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">了哪些知识的指标。通常可用书面测验的方法来评价。</SPAN></DIV>
<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">&nbsp;&nbsp;&nbsp;&nbsp;有点象学生时代的考试、测验。&nbsp;</SPAN></DIV>
<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial"><FONT size=6></FONT></SPAN>&nbsp;</DIV><SPAN style="FONT-SIZE: 133%">
<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="LEFT: -3.47%; POSITION: absolute; mso-special-format: bullet"><FONT size=6>•</FONT></SPAN></SPAN><SPAN lang=EN-US style="FONT-SIZE: 24pt; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">&nbsp;&nbsp;&nbsp; (2)</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">技能结果。它是用来评价受训者的技术及行为的一种指标。</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">技能结果包括技能的获得或学习和技能的在职应用</SPAN><SPAN lang=EN-US style="FONT-SIZE: 24pt; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">(</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">技能转化</SPAN><SPAN lang=EN-US style="FONT-SIZE: 24pt; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">)</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">两</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">方面，两者都可以通过观察来评价。 </SPAN></DIV>
<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">&nbsp;&nbsp;&nbsp; 主要靠上级主管的观察与考核。</SPAN></DIV>
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<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="LEFT: -3.47%; POSITION: absolute; mso-special-format: bullet"><FONT size=6>•</FONT></SPAN></SPAN><SPAN lang=EN-US style="FONT-SIZE: 24pt; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">&nbsp;&nbsp;&nbsp;&nbsp; (3)</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">情感结果。它包括受训者的态度和动机两个方面的内容。情</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">感结果的一种类型是受训者对培训项目的反应。反应性结果是</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">指受训者对培训设施、培训者以及培训内容的感知。对反应性</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">结果的评价可通过受训者填写问卷获得，这种信息对于确定哪</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">些因素有利于学习，哪些因素阻碍学习是很有用的。 </SPAN></DIV>
<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">&nbsp;&nbsp;&nbsp; 一般我们参加完培训后，都有个培训课程评估表填写的，那个表就是起这个作用的。</SPAN></DIV><SPAN style="FONT-SIZE: 133%">
<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="LEFT: -3.47%; POSITION: absolute; mso-special-format: bullet"><FONT size=6>•</FONT></SPAN></SPAN><SPAN lang=EN-US style="FONT-SIZE: 24pt; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></DIV>
<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 24pt; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">&nbsp;&nbsp;&nbsp;&nbsp; (4)</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">效果。它可用来判断项目给企业所带来的回报，效果性结果</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">表现在企业成本节约、产量增加以及产品或顾客服务质量的改</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">善等。</SPAN></DIV>
<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">&nbsp;&nbsp;&nbsp; 效果一般不好衡量。可以通过培训前的绩效与培训后的绩效做比较。</SPAN></DIV>
<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">&nbsp;&nbsp;</SPAN></DIV><SPAN style="FONT-SIZE: 133%">
<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="LEFT: -3.47%; POSITION: absolute; mso-special-format: bullet"><FONT size=6>•</FONT></SPAN></SPAN><SPAN lang=EN-US style="FONT-SIZE: 24pt; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">&nbsp;&nbsp;&nbsp;&nbsp; (5)</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">投资净收益。它是对培训所产生的货币收益与培训的成本进</SPAN><SPAN style="FONT-SIZE: 24pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">行的比较企业从培训中所获得的价值</SPAN><SPAN lang=EN-US style="FONT-SIZE: 24pt; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">. </SPAN></DIV>
<DIV style="mso-line-spacing: '90 20 0'; mso-margin-left-alt: 216; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 24pt; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></DIV>
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cantong 发表于 2009-3-3 13:51:00

回复：如何对培训结果进行评估

柯氏四级评估：反应-知识-行为-结果

angel924shi 发表于 2009-3-3 15:19:00

回复：如何对培训结果进行评估

学习了:D
tks!

fyf0903 发表于 2010-12-30 22:52:59

说的还是有点道理，在深入点就OK

梦慕汐 发表于 2011-1-10 20:17:59

学习了.
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