《售后服务盈利模式》--公开课
<IMG alt="" src="http://bbs.chinahrd.net/editor/images/smilies/default/12.gif" border=0 smiliecode=":Z"> <P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 12.65pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -12.65pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 12.65pt; mso-char-indent-count: -1.2"><B><SPAN style="FONT-FAMILY: 新宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">赵新玉 先生<SPAN lang=EN-US><SPAN style="mso-spacerun: yes"> </SPAN><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 21.35pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 1.0gd; mso-char-indent-count: -1.2; mso-list: l0 level1 lfo1; tab-stops: list 21.0pt"><SPAN lang=DE style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings; mso-bidi-font-weight: bold; mso-fareast-font-family: Wingdings; mso-font-kerning: 0pt; mso-bidi-font-family: Wingdings; mso-ansi-language: DE"><SPAN style="mso-list: Ignore">l<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体; mso-ansi-language: DE">技术营销专家<SPAN lang=DE><o:p></o:p></SPAN></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 21.35pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 1.0gd; mso-char-indent-count: -1.2; mso-list: l0 level1 lfo1; tab-stops: list 21.0pt"><SPAN lang=DE style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings; mso-bidi-font-weight: bold; mso-fareast-font-family: Wingdings; mso-font-kerning: 0pt; mso-bidi-font-family: Wingdings; mso-ansi-language: DE"><SPAN style="mso-list: Ignore">l<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体; mso-ansi-language: DE">华为公司原营销副总裁<SPAN lang=DE><o:p></o:p></SPAN></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 21.35pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 1.0gd; mso-char-indent-count: -1.2; mso-list: l0 level1 lfo1; tab-stops: list 21.0pt"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings; mso-bidi-font-weight: bold; mso-fareast-font-family: Wingdings; mso-font-kerning: 0pt; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore">l<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体; mso-ansi-language: DE">清华大学特聘教授</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 21.35pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 1.0gd; mso-char-indent-count: -1.2; mso-list: l0 level1 lfo1; tab-stops: list 21.0pt"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings; mso-bidi-font-weight: bold; mso-fareast-font-family: Wingdings; mso-font-kerning: 0pt; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore">l<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">德为管理咨询有限公司首席顾问<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 24.5pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -24.5pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 24.5pt; mso-char-indent-count: -2.71"><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">职业经验：<SPAN lang=EN-US><SPAN style="mso-spacerun: yes"> </SPAN></SPAN></SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN></SPAN><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">历任华为副总裁、服务产品线总裁，华为营销全球区域负责人。<SPAN lang=EN-US>11</SPAN>年华为公司高级管理经验，华为服务营销创始人。四年中领导华为服务营销业务从零发展到<SPAN lang=EN-US>20</SPAN>多个亿，组建了华为服务营销的销售管理、商务管理、市场管理和服务产品行销和开发管理的组织和队伍建设。曾为中兴、同洲电子 、国人通信、中达等企业提供过培训或咨询服务。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 24.4pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -24.4pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 24.4pt; mso-char-indent-count: -2.71"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN></SPAN><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">是华为<SPAN lang=EN-US>SPMT</SPAN>委员会、营销商务授权管理团队、产品定价专家团等重大决策团队的的核心成员。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.85pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.85pt; mso-char-indent-count: -1.2"><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">营销项目：</SPAN></B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"> 主持并参与的重大营销项目：<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt; mso-char-indent-count: -1.2"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>1</SPAN><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">、<SPAN lang=EN-US>1.2</SPAN>亿元中国电信维保项目（中国第一单服务项目）<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt; mso-char-indent-count: -1.2"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>2</SPAN><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">、<SPAN lang=EN-US>8200</SPAN>万元泰国<SPAN lang=EN-US>AIS</SPAN>项目<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt; mso-char-indent-count: -1.2"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>3</SPAN><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">、<SPAN lang=EN-US>4000</SPAN>万元香港和记专项服务项目<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.85pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.85pt; mso-char-indent-count: -1.2"><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">管理项目：</SPAN></B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">主持并参与的重大管理项目：<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt; mso-char-indent-count: -1.2"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>1</SPAN><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">、<SPAN lang=EN-US>IBM</SPAN>客户关系管理项目<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt; mso-char-indent-count: -1.2"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>2</SPAN><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">、<SPAN lang=EN-US> IBM</SPAN>市场管理（<SPAN lang=EN-US>MM</SPAN>）项目<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt; mso-char-indent-count: -1.2"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>3</SPAN><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">、<SPAN lang=EN-US> IBM</SPAN>工程交付端到端管理项目<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt; mso-char-indent-count: -1.2"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>4</SPAN><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">、<SPAN lang=EN-US>HP</SPAN>华为服务体系变革项目<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt; mso-char-indent-count: -1.2"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>5</SPAN><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">、<SPAN lang=EN-US>HP</SPAN>华为服务业务设计及运营项目<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt; mso-char-indent-count: -1.2"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>6</SPAN><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">、<SPAN lang=EN-US>HP</SPAN>华为服务营销体系设计项目<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt; mso-char-indent-count: -1.2"><SPAN lang=EN-US style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>------<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.85pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.85pt; mso-char-indent-count: -1.2"><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">擅长课程：</SPAN></B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">《行业市场拓展》《集成项目管理与质量管控》《技术服务营销》《服务业务设计与运营》《专业销售战术与技能》《技术服务质量管理》《成为优秀的售前工程师》等（以上课程均成功举办过公开课、内训）</SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.85pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.85pt; mso-char-indent-count: -1.2"><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"> </SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.85pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.85pt; mso-char-indent-count: -1.2"><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"> 开课时间：3月20日（深圳） 3月27日（上海）</SPAN></P>
<P class=MsoNormal style="MARGIN: 0pt 5.25pt 0pt 10.85pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-para-margin-top: 0pt; mso-para-margin-right: .5gd; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.85pt; mso-char-indent-count: -1.2"><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 新宋体; mso-bidi-font-weight: bold; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体"> 联系人：聂小姐</SPAN></P>
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