如何设计银行职能部门的考核指标？
<P>如何设计银行职能部门的考核指标呢？在此将一些资源与大家共享！呵呵</P><P></P>
<P class=MsoNormal style="MARGIN: 3.6pt 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 120%; mso-para-margin-top: .3gd"><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">近年来越来越多的企业开始关注绩效管理，各式各样的考核理念被引入到中国，但失败的经历也是比比皆是，使之成为一大管理难题。职能部门的考核是绩效管理的一部分，也是众多考核失败的原因之一。就像上面案例中提到的，在二级分行，职能部室主要是事务性的工作，工作内容琐碎，而考核的指标往往是繁杂、模糊、不可衡量的（如计财部去年的指标，见表一）。定性指标多，缺少明确的评价标准，考核结果就显得没有说服力，也就引起了其他部门的不满。我们认为好的考核指标应该能够充分体现职能部门价值，并且符合</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><FONT face="Times New Roman">SMART</FONT></SPAN><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">的原则，具有明确的评价标准。</SPAN></P>
<P class=MsoNormal style="MARGIN: 3.6pt 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 120%; mso-para-margin-top: .3gd"><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"></SPAN><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">表一：计划财务部的考核指标</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com<img src=" /><o:p></o:p></SPAN></B></P>
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<P class=MsoNormal style="MARGIN: 3.6pt 0cm 0pt; LINE-HEIGHT: 120%; mso-para-margin-top: .3gd"><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><FONT face="Times New Roman">1</FONT></SPAN><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">、负责财务核算工作，准确及时编制财务收支计划，按季写出财务分析报告，少一次扣</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><FONT face="Times New Roman">1</FONT></SPAN><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">分。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 3.6pt 0cm 0pt; LINE-HEIGHT: 120%; mso-para-margin-top: .3gd"><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">、负责事后监督工作，做好帐务监督管理工作。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 3.6pt 0cm 0pt; LINE-HEIGHT: 120%; mso-para-margin-top: .3gd"><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><FONT face="Times New Roman">3</FONT></SPAN><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">、做好全行会计检查辅导工作。按有关规定进行检查辅导，检查、辅导不到位一次扣</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">分。</SPAN><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><FONT face="Times New Roman">...</FONT></SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><o:p></o:p></SPAN></P></TD></TR></TBODY></TABLE></P>
<P class=MsoNormal style="MARGIN: 3.6pt 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 120%; mso-para-margin-top: .3gd"><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">我们在为这家二级分行设计绩效方案时感到要想设计好职能部室的考核指标，一定要解决这样两个问题：其一是职能部室考核指标的来源，也就是通过对哪些内容的考核来体现职能部门的价值？第二就是如何提升考核指标的质量，使之符合</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><FONT face="Times New Roman">SMART</FONT></SPAN><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">的原则？下面我们就从这两个方面分别介绍一下我们的工作思路。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 9pt; LINE-HEIGHT: 120%"><o:p></o:p></SPAN></P><BR> 本帖最后由 酒香巷深 于 2011-3-29 20:24 编辑 <br /><br />