（原创）续员工关系管理：让沟通无处不在
<DIV class=title><H1><A href="http://bbs.hrbar.com/home/space.php?uid=10014&do=tag"><FONT color=#0000ff>标签</FONT></A>: <A href="http://bbs.hrbar.com/home/space.php?uid=10014&do=tag&id=95"><FONT color=#0000ff>员工</FONT></A> <A href="http://bbs.hrbar.com/home/space.php?uid=10014&do=tag&id=903"><FONT color=#0000ff>关系</FONT></A> <A href="http://bbs.hrbar.com/home/space.php?uid=10014&do=tag&id=946"><FONT color=#0000ff>沟通</FONT></A> <A href="http://bbs.hrbar.com/home/space.php?uid=10014&do=tag&id=13"><FONT color=#0000ff>管理</FONT></A> <A href="http://bbs.hrbar.com/home/space.php?uid=10014&do=tag&id=223"><FONT color=#0000ff>原创</FONT></A> <SPAN class=time>12分钟前</SPAN> </H1></DIV>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US><FONT face=Calibri></FONT></SPAN></B> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">没有沟通，就没有管理。人际关系学先驱威廉斯通过调查发现，员工工作的主要动力在于得到承认和尊重。然而，不管是要承认还是尊重一个人，其前提是对他（她）有充分的了解。这就要求我们企业的各级管理者，特别是</SPAN><SPAN lang=EN-US><FONT face=Calibri>HR</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">工作者要始终坚持以人为本，以沟通的方式增进对员工的了解。增进了解和信任，通过双向交流和信息互动反馈，使内部沟通渠道畅通无阻，使大家能步调一致，目标统一，彼此朝着同一个方向努力。</SPAN></P>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">在笔者实际工作过的许多企业中，沟通往往被忽略，总是认为员工的意见无足轻重，仅有的沟通也是管理者的单向传达式沟通，或者是员工的意见根本无法到达管理者那里，因为没有有效的沟通渠道，而让有些本来正面的信息，在私下里被传成负面的信息。所以企业要想实现持久与良性发展，建立一套有效的沟通机制、畅通各方面的沟通渠道势在必行，让员工的意见得到发表，让员工有更多参与组织各类事项的机会，适当地鼓励和采纳员工意见，让员工感到受尊重与关注。</SPAN></P>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">在沟通渠道体系搭建上，要切实联系到企业的实际，考虑到各种沟通渠道的有效性，故首先要恰当地选择沟通时机，然后是将沟通渠道进行分类，在分类的基础上，有针对性地采取各种方式，最后是要明确沟通负责人。在沟通时机上，一般情况下，比较恰当沟通的时间有三个阶段，即入职（前、时）沟通、在职期间沟通和离职沟通</SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">在沟通分类上，有六大类，即<A name=OLE_LINK2></A><A name=OLE_LINK1><SPAN style="mso-bookmark: OLE_LINK2"><FONT color=#000000>会议沟通、组织沟通、日常沟通、载体沟通、培训沟通、活动沟通</FONT></SPAN></A></SPAN><SPAN style="mso-bookmark: OLE_LINK2"></SPAN><SPAN style="mso-bookmark: OLE_LINK1"></SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">在沟通方式上，有正式沟通方式与非正式沟通方式</SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">在沟通负责人方面，各级管理者（公司高层、各职能部门管理层、业务部门管理层及各级一线负责人）都是相应沟通方式的具体负责人，通过采用相应沟通方式，确保沟通效果的达成，相应的沟通文档与考核结果要保存在人力资源管理部门，以作为员工培养、任用的依据及后期分析之用。</SPAN></P>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21.1pt; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">沟通时机</SPAN><SPAN lang=EN-US></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">结合三个阶段的沟通时机，具体有以下</SPAN><SPAN lang=EN-US><FONT face=Calibri>11</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">个时间点，即员工入职前、员工入职时、安排新任务与岗位调整时、奖励与惩罚时、升职调薪时、遇到挫折与情绪波动时、员工间关系紧张与发生矛盾时、新的政策与规章出台并执行时、出现一些热点话题时、员工离职时、员工离职后等。</SPAN></P>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21.1pt; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">沟通类别</SPAN><SPAN lang=EN-US></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">在六大沟通类别的基础上，需要明确界定各类沟通的范围及需要解决的问题，如会议沟通的选择上，不一定非要选择在一些很正式的场合，某些话题可以在一些轻松的环境里进行，这样更利于员工说出心里话，所说的事情更接近于客观</SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">在载体沟通上，可采用纸质与电子两种形式，可分为组织级、部门级、项目级、专业级等方面</SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">在组织沟通方面，也可以运用多种组织，有正式的，如工会、党支部、专业委员会等，有非正式的，如协会、俱乐部等</SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">在活动沟通方面，也可以有组织级与部门级的区别，形式可以多种多样，需要注意的，每项活动在策划前一定要考虑其目的与意义，这样在组织活动过程中可以有针对性邀请相关资源</SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">在培训沟通方面，更是要从员工成长的角度来实际开展一些培训活动，避免那些虚的、做表面文章的、不是员工实际需要的培训出现，因为如此的结果是，虽然投入了人力、财力，但效果却是非正面的，因此也会影响后续相关工作的开展。</SPAN></P>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21.1pt; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">沟通方式</SPAN><SPAN lang=EN-US></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">１）在组织沟通类方面，有</SPAN><SPAN lang=EN-US><FONT face=Calibri>ECC</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">、</SPAN><SPAN lang=EN-US><FONT face=Calibri>KPIO</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">、</SPAN><SPAN lang=EN-US><FONT face=Calibri>PMO</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">、</SPAN><SPAN lang=EN-US><FONT face=Calibri>RMO</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">、企业工会、党支部、员工民间组织（文体协会、俱乐部）、各</SPAN><SPAN lang=EN-US><FONT face=Calibri>HR</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">平台、相关职能与平台部门</SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">２）在会议沟通类方面，有例会、座谈会、交流会、年度会议、季度会议、月度会议、每周例会、员工沟通会、专题研讨会、沟通分享会、员工座谈会、临时沟通会</SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">在日常沟通方面，有</SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">３）在载体沟通方面，有内部刊物、员工手册、公司宣传片、宣传手册、墙面展示、内外部网站、</SPAN><SPAN lang=EN-US><FONT face=Calibri>MSN</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">、动力博客、邮件、员工信箱、满意度调查</SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">４）在培训沟通类方面，有新员工培训、领导力培训、劳动法培训、</SPAN><SPAN lang=EN-US><FONT face=Calibri>PM</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">培训、技术类培训、语言类培训、知识分享、助理类培训、外派类培训、技能类培训</SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">５）在活动沟通类方面，有爱心关怀、文体活动、员工运动会、年度大会、员工生日会、外包员工、活动日、春秋游活动、拓展活动、重大节日、公益行</SPAN><SPAN lang=EN-US><FONT face=Calibri>;</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">６）在日常沟通方面，有上下级沟通、平级间沟通、跨部门沟通、定期绩效、入职沟通、调动沟通、转正沟通、离职沟通、越级沟通、申诉、投诉。</SPAN></P>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21.1pt; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">沟通责任人</SPAN><SPAN lang=EN-US></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">在基本明确了整体沟通类别与方式后，有效的执行与实施成为了关键，企业各级的管理者都是人力资源的负责人，所以他们也是与员工沟通的责任人。在选取不同沟通方式时，各级管理者可根据情况来进行，同时结合沟通地点、沟通协同人员、沟通的最佳时机。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin"></SPAN> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">以上是初步拟写，待进一步整理与完善，相关后续文章将在我的日志里继续与大家分享，关于相关的课件</SPAN><SPAN lang=EN-US><FONT face=Calibri>PPT</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">已发布在员工关系的相关版块中。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN lang=EN-US><FONT face=Calibri></FONT></SPAN> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21.1pt; TEXT-ALIGN: right; mso-char-indent-count: 2.0" align=right><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">（</SPAN><SPAN lang=EN-US><FONT face=Calibri>2009</FONT></SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">年</SPAN><SPAN lang=EN-US><FONT face=Calibri>6</FONT></SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">月</SPAN><SPAN lang=EN-US><FONT face=Calibri>12</FONT></SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">日</SPAN><SPAN lang=EN-US><SPAN style="mso-spacerun: yes"><FONT face=Calibri> </FONT></SPAN></SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">卢云峰</SPAN><FONT face=Calibri> </FONT></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin">于天津）</SPAN></B></P></DIV></DIV></DIV>
回复：（原创）续员工关系管理：让沟通无处不在
不错的东东，谢谢分享回复: （原创）续员工关系管理：让沟通无处不在
<P> 原帖由 <B>瑞月</B> 于 2009-6-12 14:15:00 发表<BR>不错的东东，谢谢分享 </P><P> </P>
<P>谢谢鼓励！</P>
回复: （原创）续员工关系管理：让沟通无处不在
<P>很经典</P>回复：（原创）续员工关系管理：让沟通无处不在
这是门大学问啊！回复：（原创）续员工关系管理：让沟通无处不在
谢谢分享!很受用.:)回复：（原创）续员工关系管理：让沟通无处不在
沟通是合作能顺利进行的基础
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