职能部门KPI如何寻找数据源？

兰花小馆 发表于 2009-6-22 16:22:00

<TABLE style="WIDTH: 605pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=806 border=0 x:str> 
<COLGROUP> 
<COLGROUP>
<COL style="WIDTH: 55pt; mso-width-source: userset; mso-width-alt: 2336" width=73>
<COLGROUP>
<COL style="WIDTH: 48pt; mso-width-source: userset; mso-width-alt: 2048" width=64>KPI组成表请往下拉，格式有点问题。 
<COLGROUP>
<COL style="WIDTH: 68pt; mso-width-source: userset; mso-width-alt: 2912" width=91> 
<COLGROUP>
<COL style="WIDTH: 54pt" width=72> 
<COLGROUP>
<COL style="WIDTH: 47pt; mso-width-source: userset; mso-width-alt: 1984" width=62> 
<COLGROUP>
<COL style="WIDTH: 77pt; mso-width-source: userset; mso-width-alt: 3296" width=103> 
<COLGROUP>
<COL style="WIDTH: 23pt; mso-width-source: userset; mso-width-alt: 960" width=30> 
<COLGROUP>
<COL style="WIDTH: 24pt; mso-width-source: userset; mso-width-alt: 1024" width=32>
<COLGROUP>
<COL style="WIDTH: 209pt; mso-width-source: userset; mso-width-alt: 8928" width=279> 
<TBODY> 
<TR style="HEIGHT: 23.25pt; mso-height-source: userset" height=31> 
<TD class=xl29 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 55pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 23.25pt; BACKGROUND-COLOR: transparent" width=73 height=31>考核对象</TD>
<TD class=xl29 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext; WIDTH: 48pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=64>纬度</TD>
<TD class=xl29 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext; WIDTH: 68pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=91>KPI项目</TD> 
<TD class=xl29 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=72>考核周期</TD> 
<TD class=xl29 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext; WIDTH: 47pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=62>考核标准</TD> 
<TD class=xl29 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext; WIDTH: 77pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=103>KPI说明</TD> 
<TD class=xl29 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext; WIDTH: 47pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=62 colSpan=2>权重</TD> 
<TD class=xl29 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext; WIDTH: 209pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=279>计算方式</TD></TR> 
<TR style="HEIGHT: 41.25pt; mso-height-source: userset" height=55> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 55pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 287.25pt; BACKGROUND-COLOR: transparent" width=73 height=383 rowSpan=9>行政文秘</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 48pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=64 rowSpan=5>行政指标</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 68pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=91>固定资产和办公用品管理</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=72>1个月</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 47pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=62>100分</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 77pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=103>确保准确、及时、明晰</TD> 
<TD class=xl30 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 23pt; BORDER-BOTTOM: #dbe4ed; BACKGROUND-COLOR: transparent" width=30 rowSpan=5 x:num="0.5">50%</TD> 
<TD class=xl26 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 24pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=32 x:num="0.3">30%</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 209pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=279>确保固定资产盘点的准确性和明晰度，每出现一次差错扣2分；确保办公用品采购和发放及时有效，每延迟一次扣2分。</TD></TR> 
<TR style="HEIGHT: 36.75pt; mso-height-source: userset" height=49> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 68pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 36.75pt; BACKGROUND-COLOR: transparent" width=91 height=49>电话接听</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=72>1个月</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 47pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=62>100分</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 77pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=103>及时接听，礼貌应答，准确转接</TD> 
<TD class=xl26 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 24pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=32 x:num="0.2">20%</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 209pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=279>电话响三声以内未接听电话每发现一次扣2分；电话每转接错一次扣2分。</TD></TR> 
<TR style="HEIGHT: 41.25pt; mso-height-source: userset" height=55> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 68pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 41.25pt; BACKGROUND-COLOR: transparent" width=91 height=55>会议管理</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=72>1个月</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 47pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=62>100分</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 77pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=103>合理安排会议室使用、及时准确记录并发放会议纪要</TD> 
<TD class=xl26 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 24pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=32 x:num="0.1">10%</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 209pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=279>会议室使用冲突，每出现一次扣2分；会议纪要准确并在会后1日内提交，每出现一次差错扣2分，每延迟一次扣2分。</TD></TR> 
<TR style="HEIGHT: 39pt; mso-height-source: userset" height=52> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 68pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 39pt; BACKGROUND-COLOR: transparent" width=91 height=52>档案文件管理</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=72>1个月</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 47pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=62>100分</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 77pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=103>会议纪要和前台收发内外部文件信函及时归档</TD> 
<TD class=xl26 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 24pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=32 x:num="0.1">10%</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 209pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=279>会议纪要和前台收发内外部文件没在第一时间发放和归档每发现一次扣 2分；会议纪要和内外部文件丢失或损坏每出现一次扣2分。</TD></TR> 
<TR style="HEIGHT: 27pt; mso-height-source: userset" height=36> 
<TD class=xl28 style="BORDER-RIGHT: #dbe4ed; BORDER-TOP: #dbe4ed; BORDER-LEFT: #dbe4ed; WIDTH: 68pt; BORDER-BOTTOM: #dbe4ed; HEIGHT: 27pt; BACKGROUND-COLOR: transparent" width=91 height=36>客户接待</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=72>1个月</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 47pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=62>100分</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 77pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=103>茶水准备和服务满意度</TD> 
<TD class=xl26 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 24pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=32 x:num="0.3">30%</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 209pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=279>茶叶咖啡相关饮品没有预存，每发现一次扣2分；内部员工或外部人员每投诉一次扣2分。</TD></TR> 
<TR style="HEIGHT: 25.5pt; mso-height-source: userset" height=34> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 48pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 102pt; BACKGROUND-COLOR: transparent" width=64 height=136 rowSpan=4>债权管理指标</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext; WIDTH: 68pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=91>应收账款通知书</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=72>1个月</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 47pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=62>100分</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 77pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=103>确保准确、及时、明晰</TD> 
<TD class=xl32 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: #dbe4ed; BACKGROUND-COLOR: transparent" rowSpan=4 x:num="0.5">50%</TD> 
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" x:num="0.25">25%</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 209pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=279>每发现一次差错扣5分，每延时一次扣5分。</TD></TR>
<TR style="HEIGHT: 25.5pt; mso-height-source: userset" height=34> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 68pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 25.5pt; BACKGROUND-COLOR: transparent" width=91 height=34>应收账款</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=72>1个月</TD> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 47pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=62>100分</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 77pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=103>确保准确、及时、明晰</TD> 
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" x:num="0.25">25%</TD> 
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 209pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=279>每发现一次差错扣5分，每延时一次扣5分。</TD></TR> 
<TR style="HEIGHT: 25.5pt; mso-height-source: userset" height=34> 
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 68pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 25.5pt; BACKGROUND-COLOR: transparent" width=91 height=34>发票返回</TD>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=72>1个月</TD>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 47pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=62>100分</TD>
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 77pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=103>确保准确、及时、明晰</TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" x:num="0.25">25%</TD>
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 209pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=279>每发现一次差错扣5分，每延时一次扣5分。</TD></TR>
<TR style="HEIGHT: 25.5pt; mso-height-source: userset" height=34>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 68pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 25.5pt; BACKGROUND-COLOR: transparent" width=91 height=34>债权管理系统</TD>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=72>1个月</TD>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 47pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=62>100分</TD>
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 77pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=103>确保准确、及时、明晰</TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" x:num="0.25">25%</TD>
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; WIDTH: 209pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent" width=279>每发现一次差错扣5分，每延时一次扣5分。</TD></TR></TBODY></TABLE> 
这是行政文秘的KPI组成表，请问各位高手，针对每项的KPI，数据源也就是最后考核的历史数据怎么找？可以用写工作日志的形式么？或者内部满意度调查？如果用内部满意度调查不就成了360度绩效考核了么？有哪位高手给点解决办法？ 
直接加我MSN吧：<A href="mailto:jenova86930@live.cn">jenova86930@live.cn</A>(急！)

leizaiqiang 发表于 2009-6-23 19:07:00

回复：职能部门KPI如何寻找数据源？

过于复杂了。

sjg830621 发表于 2009-6-30 21:02:00

回复：职能部门KPI如何寻找数据源？

你在设计考核表的时候就要考虑数据支撑的问题，没有数据来源绩效考核方案只能是一张写了黑子的纸，没有任何价值。据我的经验一般做法是了解公司现有的数据管理体系，从流程上去寻找数据来源，没有的而确实重要的，要求责任部门去建立，没有的而建立的成本大又不好操作的，干脆就不要该指标或换个考核方式，说不定能取得更好的效果。

sunnywsh 发表于 2009-7-1 15:36:00

回复：职能部门KPI如何寻找数据源？

职能部门的考核数据源可以来源于工作计划表

hopeyi 发表于 2009-7-2 13:20:00

回复：职能部门KPI如何寻找数据源？

按LZ的指标，考核怎样做？时间长且效果欠佳

qinjl2008 发表于 2009-7-3 15:08:00

回复：职能部门KPI如何寻找数据源？

我倒！到底咋办啊？每个职位的KPI指标都不一样，现在我们公司要上ERP，分十个工作组，人力资源工作组是最基础的，HR组里还有N个模块，每个模块需要N多东西，现在快疯了！

c123celery 发表于 2009-8-20 15:46:00

回复：职能部门KPI如何寻找数据源？

jianshi le ,见识了

页: [1]

中人网's Archiver