管理者应纠正的几种心相
<P class=MsoNormal style="BACKGROUND: #f9fbff; MARGIN: 9pt 0cm 4.5pt; LINE-HEIGHT: 21.6pt; TEXT-ALIGN: center; mso-outline-level: 2" align=center><B><SPAN lang=EN-US style="FONT-SIZE: 13.5pt; COLOR: #333333; FONT-FAMILY: 黑体; mso-font-kerning: 18.0pt"><A href="http://news.wlotx.com/html/20/n-34520.html"><SPAN lang=EN-US><SPAN lang=EN-US><FONT color=#800080>管理者应纠正的几种心相</FONT></SPAN></SPAN></A><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></B></P><BR><BR><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><SPAN style="mso-spacerun: yes"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">“相”是佛学的一个术语，一种说法，大概意思是指事物的本质显现给人们可以观察到的形态。按佛家的说法，人有三十二相，比如说三国演义里刘备就是其中之一的“手长过膝”相，为贵相，还有“四十</SPAN><SPAN lang=EN-US><A href="http://info.med.hc360.com/zt/kouqaingjiankang/index.shtml" target=_blank><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><SPAN lang=EN-US><FONT color=#003399>牙齿</FONT></SPAN></SPAN></A></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">”相，说如果谁口里的牙齿整数是四十个，也是贵相，等等。而今天我们研究的是，是</SPAN><SPAN lang=EN-US><A href="http://list.b2b.hc360.com/supplytrade/067/006.html" target=_blank></A><A href="javascript:;" target=_self><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><SPAN lang=EN-US><FONT color=#003399>管理</FONT></SPAN></SPAN></A></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">者的几种需要纠正的“心相”，也就是几种需要纠正的不好的思想观点。这里，笔者根据</SPAN><SPAN lang=EN-US><A href="http://www.ceo.hc360.com/" target=_blank></A><A href="javascript:;" target=_self><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><SPAN lang=EN-US><FONT color=#003399>企业</FONT></SPAN></SPAN></A></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">管理实践进行了一些总结，与读者共享之。</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">行文之前先说说心相。</SPAN><SPAN lang=EN-US><A href="http://list.b2b.hc360.com/supplytrade/067/016007.html" target=_blank><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><SPAN lang=EN-US><FONT color=#003399>通俗</FONT></SPAN></SPAN></A></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">地说，“心”上有“相”就叫做“想”。五代宋初的道家隐士陈希夷，名抟（？—</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">989</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">），就是鲁迅先生笔下的“陈抟老祖”，写了一本书名字叫《心相》，书以“心者貌之根，审心而善恶自见；行者心之发，观行而祸福可知”为纲，阐明“心相”的理论与实践，列举吉凶祸福之征兆，寿夭贵贱之标志；均处世待人之格言，实千古不易之定论；末后劝人“知其善而守之，锦上添花；知其恶而弗为，祸转为福。”读者既可用以对照修心，防非止恶；又可用于择交观人，亲贤远佞。是修心、积德、造命的有益读物，因此这里笔者进行推荐之。</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">下面笔者重点从企业管理者的角度谈谈管理者应纠正的几种“心相”。</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">应纠正之心相一：不要总说自己西瓜甜</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">前几日，从事</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">call-center</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">管理的</SPAN><SPAN lang=EN-US><A href="http://list.b2b.hc360.com/supplytrade/022/024001010.html" target=_blank><FONT face="Times New Roman" color=#003399>PET</FONT></A><FONT face="Times New Roman">ER</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">先生找笔者交谈，说到了许多管理者的一种很常见但应纠正的心相，就是喜欢说自己西瓜甜，王婆卖瓜，自卖自夸。这种心相具体到</SPAN><SPAN lang=EN-US><A href="javascript:;" target=_self><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><SPAN lang=EN-US><FONT color=#003399>销售</FONT></SPAN></SPAN></A></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">实践中或</SPAN><SPAN lang=EN-US><A href="javascript:;" target=_self><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><SPAN lang=EN-US><FONT color=#003399>营销</FONT></SPAN></SPAN></A></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">实践中，就是公司的</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">sellers</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">只知道给</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">customer</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">说，我们公司的产品好，我们公司的西瓜甜，</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">O--YE</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">！如果客户继续问，为什么你们公司的西瓜比别人家的甜，还是只会说，我们公司的西瓜本来就比别人的甜，</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">O</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">—</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">YE</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">！这种情况我们在具体</SPAN><SPAN lang=EN-US><A href="javascript:;" target=_self><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><SPAN lang=EN-US><FONT color=#003399>市场</FONT></SPAN></SPAN></A></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">分析和市场交易中司空见惯，显然，这种心相是不行的。</SPAN><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">解决方案：不谈瓜甜，只说实相。实相就是真实的生产工艺，材料构成，作业流程，质量控制等数据，不要用虚假离谱的数据向客户说“虚相”。可以请销售人员告诉客户，因为我们的西瓜种的土壤好，昼夜温差大，气候合适，品种优良，请客户去判断。客户自己会进行判断的，知道温差影响甜度，品种影响口感，再给点样品尝一口，是不是沙瓤叫客户自己说出来。</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">有人说，你讲的不是心相，讲的是销售行为和方法。事实上，行为和方法是受控于思想的，思想，就是“心田的相”，是应纠正的。</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">应纠正之心相二：低级“洗脑”</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">文化是大相无形的。有许多管理者企图以文化或</SPAN><SPAN lang=EN-US><A href="javascript:;" target=_self><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><SPAN lang=EN-US><FONT color=#003399>企业文化</FONT></SPAN></SPAN></A></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">为名，行洗脑和愚民之实。显然，新劳动法施行，加上现在的</SPAN><SPAN lang=EN-US><A href="javascript:;" target=_self><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><SPAN lang=EN-US><FONT color=#003399>员工</FONT></SPAN></SPAN></A></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">基本都读过初中，思想上还都能明白点事儿，不好忽弄。或许为了拿两个工钱他在低级洗脑面前表面上唯唯诺诺，可心里说不定正嘲笑管理者傻呢。东风吹战鼓擂，这个世界谁哄谁呢。这样一来，管理者的影响力会下降，会被看不起，没有这种心理上的影响力，行动上则很难让员工服气，大家都在皇帝的新装中混一天是一天，光屁股怎么了，只要不要说出来，大家心知肚明，不点破即可。</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">可同时，管理者有没有去过寺庙，看到拜佛者那种发自内心的虔诚？</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">解决方案：与其低级洗脑，莫如坦诚。管理中也存在许多价值交换，管理者付出给员工坦诚，员工也会相应回报以坦诚，所谓人心相换。</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">坦诚的方法有多种，根据具体情况不同灵活表示即可。相反，如果不坦诚，存欺诈，最终结果是以诈对诈，两败俱伤。</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">应纠正之心相三：压抑情商和灵活度，崇拜刚性制度</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">许多管理者感觉，只要有制度，就一切</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">OK</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">。错了，核心是人。人不是机器，除了可以按部就班干工作外，人还有思想，感情，并且人的积极性不同，其工作效率不同。有的管理者高度崇拜制度，却违背了人性的规律，最终损失惨重。</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">解决方案：强化人性和制度管理并行。强化人性的具体表现有许多，比如可以办切合实际的</SPAN><SPAN lang=EN-US><A href="http://list.b2b.hc360.com/supplytrade/068/008002.html" target=_blank><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><SPAN lang=EN-US><FONT color=#003399>报纸</FONT></SPAN></SPAN></A></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">，刊物，活动，</SPAN><SPAN lang=EN-US><A href="http://info.plas.hc360.com/html/zt/ztnl/index.htm" target=_blank><FONT face="Times New Roman" color=#003399>PA</FONT></A><FONT face="Times New Roman">RTY</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">，等等，也可以组织沙龙，以休闲</SPAN><SPAN lang=EN-US><A href="http://list.b2b.hc360.com/supplytrade/021/001.html" target=_blank><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><SPAN lang=EN-US><FONT color=#003399>办公</FONT></SPAN></SPAN></A></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">的方式进行工作交流等等。</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">结束语</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 11.25pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">心相万千。管理者的心相决定着管理风格和管理效益，也决定着管理的综合评价。总之一句话，要以平常心进行管理，纠正一些不良的心相。制度要有，流程要有，过程控制要有，但平常心不可缺，这是基础。</SPAN></P><BR><BR>
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回复：管理者应纠正的几种心相
第二点说的尤其好，正像韦尔奇提出来的那样：建立坦诚的企业文化。回复：管理者应纠正的几种心相
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