提高团队战斗力的几点思考——中篇 高效中层的8项修炼
<SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin"><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><SPAN lang=EN-US><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></SPAN> </P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">上篇提到要对中层实施“训练”，那究竟有哪些训练内容呢？<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">中层必须知道自己有哪些工作职责<SPAN lang=EN-US>,</SPAN>为了完成这些工作职责<SPAN lang=EN-US>,</SPAN>由哪些工作要做<SPAN lang=EN-US>,</SPAN>为了完成工作要具备哪些技能<SPAN lang=EN-US>,</SPAN>这就是定位；<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">团队需要建设，“招之即来，来之能战，战之能胜” 是团队建设的目标。为了实现这一目标，团队成员之间必须沟通顺畅；沟通顺畅的前提是彼此之间相互信任；单纯的工作关系容易造成责任推诿，为了解决之一问题，要帮助团队成员之间产生感情，这就要运用“<SPAN lang=EN-US>ERM</SPAN>”的技术。由此可见“团队建设”技术共三项：信任、沟通、<SPAN lang=EN-US>ERM</SPAN>；<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">实现团队目标，靠的是团队运作。团队运作的首要技术是<SPAN lang=EN-US>PDCA</SPAN>；<SPAN lang=EN-US>Team leader</SPAN>需要向团队发布目标、传达决策，这个过程需要“<SPAN lang=EN-US>TTT</SPAN>”技术；在方案执行阶段，团队成员需要激励，“结合职业规划”的激励是最有效的；方案在执行过程中是需要监控的，监控的重要内容之一是“时间”，因此提高“时间管理”水平是必需的。综上，团队运作的技术共四项：<SPAN lang=EN-US>PDCA</SPAN>、<SPAN lang=EN-US>TTT</SPAN>、职业指导和时间管理。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">角色定位，与团队建设的三项技术和团队运作的四项技术，合在一起，统称之为“高效中层的<SPAN lang=EN-US>8</SPAN>项修炼”。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore">1、<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">定位。<SPAN lang=EN-US>team leader</SPAN>就是带领团队达成目标的人！没有团队，就没有<SPAN lang=EN-US>team leader</SPAN>；没达成目标，意味着领导失败。明确目标、建设团队、带领团队就是<SPAN lang=EN-US>team leader</SPAN>的基本任务，归纳起来简单，但内涵是极其丰富的，它需要我们每个<SPAN lang=EN-US>team leader</SPAN>都要认真、细致地剖析。每一个<SPAN lang=EN-US>team leader</SPAN>对于这一角色的认知就是定位；<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoListParagraph style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: 0cm; mso-char-indent-count: 0"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore">2、<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">沟通。目标，一般由战略层制定。要明确目标，必须与战略层进行有效沟通；为了实现目标，<SPAN lang=EN-US>team leader</SPAN>需要把战略层制定的目标转化为团队目标，这需要沟通；实现目标，不可避免地要获得相关团队的支持，这同样需要沟通；<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore">3、<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">信任。团队成员间的相互信任是团队实现目标不可或缺的，这种信任应该是在工作中贯穿始终的，也是一个<SPAN lang=EN-US>team leader</SPAN>必须去建设并时刻关注和维护的；<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore">4、<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">ERM</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">。“<SPAN lang=EN-US>ERM</SPAN>”就是“员工关系管理”，是指通过工作以外的相处，更好的融洽成员之间的关系，促进成员间的信任、沟通以及文化的形成和巩固。在智力密集型行业，<SPAN lang=EN-US>ERM</SPAN>已经成为一种不可或缺的手段；<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore">5、<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">P</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">、<SPAN lang=EN-US>D</SPAN>、<SPAN lang=EN-US>C</SPAN>、<SPAN lang=EN-US>A</SPAN>。翻译成中文就是“计划、执行、调整计划、在执行”的循环。不论是有意识还是无意识，接受目标直至完成，都会经历这样的一个循环往复的过程，如何能把这个循环做得好，做的科学并达成绩效那是<SPAN lang=EN-US>team leader</SPAN>必须关注的；<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore">6、<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">时间管理。<SPAN lang=EN-US>team leader</SPAN>的工作内容一定比团队成员的工作内容丰富，而这些工作内容都是必须的，一个都不能少，那么如何妥善安排，使工作更顺畅、更有效率就是<SPAN lang=EN-US>team leader</SPAN>必须解决的课题；<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore">7、<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">TTT</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">。也就是“培训师培训”。不论是在将上级下达的目标转化为团队目标的过程中，还是对团队成员进行业务方面的指导，有效的培训技术是必不可少的！对于<SPAN lang=EN-US>team leader</SPAN>而言，这部分修炼不在于多系统，但必须把握关键原理；不在于把培训搞得多炫，但一定要有效； <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoListParagraph style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: 宋体; mso-bidi-theme-font: minor-fareast"><SPAN style="mso-list: Ignore">8、<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">职业指导。在<SPAN lang=EN-US>P</SPAN>、<SPAN lang=EN-US>D</SPAN>、<SPAN lang=EN-US>C</SPAN>、<SPAN lang=EN-US>A</SPAN>循环中<SPAN lang=EN-US>D</SPAN>的部分，团队是需要激励的，对于整个团队的激励可以用“愿景”、“使命感”、“金钱”等等，但对于个别员工——尤其是核心员工的激励，针对他的职业方向则是更有效的。要做到这一点，<SPAN lang=EN-US>team leader</SPAN>必须掌握“职业指导”的基本技术。简单来说，就是帮助该成员回答<SPAN lang=EN-US>3</SPAN>个问题即可——不多，但必须探讨深入、深刻！<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoListParagraph style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-theme-font: minor-fareast; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-bidi-font-size: 10.5pt">一般来讲，作为中层，更多是带领一个现成的团队完成目标；但有的时候，中层需要自己组建团队，亦或者要增添或减少团队成员，这就需要有“知人善任”的能力，这里面也有一些方法，但在这里就先不谈了。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"></SPAN></P>
页:
[1]