premium 发表于 2009-8-18 11:02:00

郭汉尧博客论坛支招:店长与员工沟通的七项原则

<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">郭汉尧</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">博客论坛<SPAN style="mso-bidi-font-weight: bold">支招:店长与员工沟通的七项原则</SPAN></SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">贵派电器营销学院院长<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" /><st1:PersonName w:st="on" ProductID="郭汉尧"><SPAN style="mso-bidi-font-weight: bold">郭汉尧</SPAN></st1:PersonName><SPAN style="mso-bidi-font-weight: bold">老师认为,一个合格的店长与员工沟通时需遵循几下</SPAN></SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">7</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-weight: bold">个原则</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">A</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-weight: bold">、作为管理者,首先主动发现店员的很多优点</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">B</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-weight: bold">、沟通应该是双向的</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">C</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-weight: bold">、注意积极倾听对方</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">D</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-weight: bold">、维护对方的尊严</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">E</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-weight: bold">、沟通方式的灵活多变</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">F</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-weight: bold">、真正去了解并理解对方</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">G</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-weight: bold">、隔阂时要主动改善关系</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
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