灵灵鼠 发表于 2010-2-2 10:33:00

绩效理论知识普及三期--从导入PDCA质量闭环开始

<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT face=宋体><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH"> <FONT face=微软雅黑 size=3>[引言]今日在群里有人问绩效闭环,我不知道,后来才了解,原来是PDCA循环是质量闭环也就是一个良性的质量循环,为什么称为闭环,是因为不是运行一次就结束,而是周而复始地进行,一个循环完了,解决一些问题,未解决的问题进入下一个循环,实现阶梯式螺旋上升。我们开始学习了~~</FONT></SPAN></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT face=微软雅黑><FONT size=3><FONT><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">&nbsp;&nbsp; <FONT color=black>很多企业的绩效管理体系往往只注重绩效考核这一个环节,没有上升到</FONT></SPAN><FONT color=black><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">流程</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">的高度来看待绩效,所以经常只是做一些表面的工作,给人留下形式主义的印象。如果要判断一个绩效管理体系是否有效,就一定要从它的流程的完善程度入手,只有具备了完善的绩效管理流程,绩效管理体系才可能会有效,否则,有效性无从谈起。那么,一个有效的绩效管理体系应具备哪些流程呢?我们可以用</SPAN></FONT></FONT><FONT color=black><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">PDCA<SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">循环</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">来说明这个问题。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">PDCA</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">循环</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">,又称戴明循环,</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">戴明循环研究起源于</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">20</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">世纪</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">20</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">年代,有</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">“<SPAN lang=ZH style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">统计质量控制</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">之父</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">”</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">之称的著名的统计学家</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">沃特</SPAN><SPAN style="COLOR: black">·</SPAN><SPAN lang=ZH style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">阿曼德</SPAN><SPAN style="COLOR: black">·</SPAN><SPAN lang=ZH style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">休哈特</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN style="COLOR: black">Walter A. Shewhart</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">在当时引入了</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">“</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">计划</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">-</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">执行</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">-</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">检查(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">Plan-Do-See</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">”</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">的概念</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">。</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">后来又由美国质量学家</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"><A title=戴明 href="http://wiki.mbalib.com/wiki/%E6%88%B4%E6%98%8E"><SPAN lang=ZH style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">戴明</SPAN></A></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">将休哈特的</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">PDS</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">循环进一步发展成为:计划</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">-</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">执行</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">-</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">检查</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">-</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">处理(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">Plan-Do-Study-Act</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">PDCA</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">循环是一个质量持续改进模型,</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">它包括</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">持续改进</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">与不断学习的四个循环反复的步骤,</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">即计划(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">Plan</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)、执行(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">Do</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)、检查(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">Check/Study</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)、处理(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">Act</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">戴明循环有时也被为称戴明轮(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">Deming Wheel</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)或持续改进螺旋(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">Continuous Improvement Spiral</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">PDCA</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">的含义是:</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">P</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">Plan</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">——</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">计划,</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">D</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">Do</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">——</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">实施,</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">C</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">Check</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">——</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">检查,</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> A</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">Action</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">——</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">行动,对总结检查的结果进行处理,成功的经验加以肯定并适当推广、</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">标准化</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">,失败的教训加以总结,未解决的问题放到下一个</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">PDCA</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">循环里。以上四个过程不是运行一次就结束,而是周而复始地进行,一个循环完了,解决一些问题,未解决的问题进入下一个循环,实现阶梯式螺旋上升。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">PCDA</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">循环实际上是有效进行任何一项工作的合乎逻辑的工作程序,对绩效管理尤其适用。</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥">要发挥绩效管理的威力,首先必须构建一个连接顺畅的</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥">PDCA</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥">循环轨道</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">。</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥">由绩效计划(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥">Plan</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥">)、绩效实施(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥">Do</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥">)、绩效评估(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥">Check</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥">)、绩效反馈(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥">Action</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥">)构成的</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥">PDCA</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥">循环是绩效管理区别于传统绩效考核的重要标志。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">一个有效的绩效管理体系应具备以下四个大的流程:</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">1</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、制定</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">绩效计划</SPAN></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">(P</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">),确定关键绩效指标(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">KPI</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">);</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> <o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">2</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、绩效沟通与辅导(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">D</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">),保证绩效管理过程的有效性;</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> <o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">3</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、绩效考核与反馈(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">C</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">),对前一绩效周期的成果进行检验和反馈;</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> <o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">4</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">绩效诊断</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">与提高(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">D</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">),总结提高并进入下一循环。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT face=微软雅黑><FONT size=3><FONT color=red><SPAN style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">一、制定绩效计划(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial">p</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">)</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">如果没有战略目标作为基础,绩效管理体系就没有了依托,就无法发挥它的综合效用。企业实施绩效管理的目的是什么?是为战略目标的实现提供支持,是帮助</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">企业分解</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">并落实企业的战略目标,这是绩效管理最终要致力达成的目标。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">战略目标是绩效管理实践的出发点和落脚点,首先</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">制定战略</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">目标,并把战略目标分解到年度,形成年度经营计划,然后再通过绩效管理的</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">目标分解</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">工具(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">SMART<SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">原则</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">),分解落实到部门,形成部门</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">绩效目标</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">,进而落实到具体办事的员工,形成员工的</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">关键绩效指标</SPAN></SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">(KPI</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">)。所以,考察一个企业的绩效管理体系是否有效的第一个标准是看该企业的战略目标是否清晰明确,是否已经被企业管理层所熟知,是否已经得到分解。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">目标可以是定性</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">+</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">定量化的,能够用数量来表示的指标要尽可能量化,不能用数量来表示的指标也要明确</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">,</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">,</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">每考核一次就改进一次、提高一次。年初</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">,</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">由人力资源部会同各条专业线在综合企业内外部因素的基础上</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">,</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">合理设定培训管理目标</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">,</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">将培训目标与工作职责融合后逐级分解到每一个单位、部门和负责人</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">,</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">再通过月、季、年的</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">绩效考核</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">逐项评定</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH">,</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">不断提升培训的组织策划水平。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">二、绩效沟通与辅导</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; TEXT-INDENT: 19.5pt; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">实际上,绩效管理的过程就是一个经理和员工就绩效问题进行充分沟通并达成一致理解的过程。在这个过程中,经理要与员工一起确立目标,一起清除障碍,一起完成并超越目标,而要做到这一切,绩效沟通必须做好。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">所以,我们来对一个企业的绩效管理体系进行评价的时候,不能仅仅看它的硬件是否具备,更要看软件,比如绩效沟通的环境是否良好,绩效沟通的渠道是否顺畅,绩效沟通的习惯是否已经建立,等等。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  通常,上至企业老总,下至普通员工,他们通常不太清楚自己在绩效管理中的职责,不知道自己该做些什么,该怎么做。因此,很多管理者和员工在绩效管理中,往往表现得比较被动,经常需要人力资源部门催促,甚至经常需要企业老总出面协调。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> <o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  做任何一项工作,首先都要一个科学合理的分工,然后根据分工制定细化的工作细则,</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">所以</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">只有</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">绩效沟通,掺杂绩效辅导</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">,工作才可能被理解得好,做得好。那么,在绩效管理中,什么样的分工才是有效的呢?通常,我们可以把一个企业绩效管理中管理者和员工的角色分成四个层次,分别是企业老总、</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">HR</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">经理、</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">直线经理</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">和员工。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> <o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">1</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、企业老总:角色分工是绩效管理的支持者和推动者。细化的工作细则有:</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑴</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">在绩效管理实施动员大会上发表讲话,给绩效管理的实施制造声势;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑵</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">主持制定符合企业实际的绩效管理方案;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑶</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">主持企业管理者绩效管理培训会;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑷</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">主持企业管理者对企业的绩效管理方案的研讨会,澄清认识,消除误解;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑸</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">主持绩效管理协调会,使绩效管理不断向深入开展;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑹</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">对副总一级管理者进行绩效沟通和考核;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑺</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">主持修订新的绩效管理制度,使绩效管理体系不断得到改进。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> <o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">2</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">HR</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">经理:角色分工是绩效管理的组织者和咨询专家。细化的工作细则有:</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑴</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">研究绩效管理理论,并向企业管理层进行</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">推销</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">,在企业内部进行宣传,使绩效管理的理论、方法和技巧被广大员工认识、理解和接受;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑵</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">组织管理者参加有关绩效管理的</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">培训和研讨,使</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">管理者的绩效管理技能得到提高;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑶</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">组织</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">制定符合企业现状的绩效管理制度和工具表格;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑷</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">组织直线经理为员工制定绩效目标;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑸</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">督促直线经理与员工进行绩效沟通;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑹</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">督促直线经理建立员工业绩档案;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑺</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">组织直线经理进行绩效考核和反馈;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑻</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">组织直线经理帮助员工制定绩效改进计划;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑼</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">组织直线经理进行绩效管理满意度调查;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑽</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">对绩效管理体系进行诊断并向企业老总汇报;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑾</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">对绩效管理制度进行修订。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">3</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、直线经理:角色分工是绩效管理执行者和反馈者,执行企业的绩效管理制度,并将执行过程中遇到的问题反馈给人力资源部。细化的工作细则有:</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑴</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">认真阅读理解企业的绩效管理制度;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑵</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">为员工修订</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">职位说明书,</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">使之符合当前实际;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑶</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">与员工进行绩效沟通,制定员工的关键绩效指标;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑷</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">与员工保持持续不断的绩效沟通,对员工进行</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">绩效辅导</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑸</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">记录员工的绩效,并建立员工业绩档案;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑹</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">考核员工的业绩表现;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑺</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">将绩效考核结果反馈给员工;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑻</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">对员工进行绩效满意度调查;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑼</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">帮助员工制定</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">绩效改进</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">计划;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑽</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">将执行过程中遇到的问题反馈给人力资源部门。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">4</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、员工:角色分工是绩效管理的主人(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">Owner</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">),拥有并产生绩效。细化的工作细则有:</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑴</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">认真学习企业的绩效管理制度;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑵</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">与经理一起制定关键绩效指标;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑶</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">与经理保持持续的绩效沟通,向经理寻求资源支持和帮助;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑷</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">记录自己的绩效表现,并向经理进行反馈;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑸</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">不断努力,完成并超越绩效目标;</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-fareast-language: ZH">⑹</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">在经理的帮助下,分析自己在绩效周期的表现,并制定绩效改进计划。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">三、绩效考核与反馈</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-fareast-language: ZH"> <o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; TEXT-INDENT: 19.5pt; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">这里的绩效反馈主要是指绩效评价结束后对评价结果的反馈,通常很多企业这项工作开展得不好,要么不反馈,要么只是简单地签字交差,没有中间的过程。这既是对企业绩效管理的制度的忽视,也是对员工的不负责。一个阶段的绩效评价结束后,直线经理一定要将评价结果通过面谈的方式告诉员工,与员工就评价结果达成一致理解,并真诚地指出员工存在的不足,提出建设性的改进意见,如果企业没有做这项工作,我们就不能认为这个企业的绩效管理体系是有效的!</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">可以通过以下的工具表格进行反馈</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">1</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、《员工关键绩效指标管理卡》,用来帮助经理为员工确立关键绩效指标。注意,是管理卡,而不是考核卡,不是到最后才拿出来,而是在绩效沟通与辅导的</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">沟通</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">中需要经常使用的,员工要经常看,以便于明白自己的工作目标,经理也要经常看,以便于准确地知道员工的绩效是否在预定的轨道上运行。所以,是否经常使用,也要成为评价绩效管理体系是否有效的重要特征加以重视。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> <o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">2</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、《员工业绩档案记录卡》,用来帮助直线经理记录员工的业绩表现并建立业绩档案。建立员工业绩档案,主要是为了保证经理对员工所做出的</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">绩效评价</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">是基于事实而不是想象,保证经理和员工进行绩效反馈的时候</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">“</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">没有意外</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">”</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">(</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">No surprise</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">),这对于保证绩效评价公平与公正是相当重要的。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> <o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">3</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、《员工绩效反馈卡》,用来帮助直线经理对员工进行绩效反馈。直线经理对员工绩效反馈的时候不是泛泛而谈,而应基于员工的关键绩效指标来谈,因此,直线经理要凭借绩效反馈卡来记录沟通的过程,形成绩效反馈记录,为下一步帮助员工制定绩效改进计划打下基础。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> <o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">4</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、《员工绩效改进计划》,用来帮助直线经理为员工制定绩效改进计划。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">绩效面谈</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">结束的时候,直线经理应针对员工在前一绩效周期内表现出来的不足,提出建设性的建议,并与员工一起制定绩效改进计划,放在下一绩效周期内加以改进。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> <o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">5</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、《员工绩效申诉表》,用来帮助员工对自己在考核评价中所遭遇的不公正待遇进行申诉,以保证绩效管理制度的严肃性。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> <o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">  </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH">6</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">、《绩效管理满意度调查表》,用来帮助企业对所实施的绩效管理制度以及直线经理在执行绩效制度时的表现进行调查,使企业与直线经理也能不断做出合适的调整,使绩效管理制度得到改进和提高。</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"> </SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">四、绩效诊断与提高</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>
<P style="LAYOUT-GRID-MODE: char; TEXT-INDENT: 19.5pt; LINE-HEIGHT: 12pt"><FONT color=black><FONT face=微软雅黑><FONT size=3><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">这里的诊断与提高是指企业对整个绩效管理体系的诊断,一般每隔一年的时间,企业都要对绩效管理体系进行系统的诊断,从中发现存在的问题和不足,然后加以改进,使之不断得到改善和提高,呈螺旋式上升的态势!通</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">常</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">绩效</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">诊断</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">与</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial">绩效评价,与</SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">员工的奖惩是紧密相连的,如果评价结束了,企业没有兑现当初的</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">承诺</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">,没有对表现优秀的员工进行</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">激励</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">,那么优秀员工的积极性将受到打击,同样,如果评价结束后没有对表现不好的员工进行惩罚,那么也将对公司的</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: #333333; FONT-FAMILY: Arial; mso-fareast-language: ZH"><SPAN lang=ZH style="FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial">管理环境</SPAN></SPAN><SPAN lang=ZH style="FONT-SIZE: 10pt; COLOR: #333333; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH">造成不好的影响。所以,在绩效评价结束后,企业一定要按照绩效制度的规定,对绩效评价的结果进行运用,使绩效制度朝良性循环方向发展。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></FONT></FONT></P>

灵灵鼠 发表于 2010-2-2 15:16:00

回复:绩效理论知识普及三期--从导入PDCA质量闭环开始

过来学习了

viviangemini 发表于 2010-2-3 15:16:00

回复:绩效理论知识普及三期--从导入PDCA质量闭环开始

坐板凳学习~~~~~
我觉得PDCA循环中会出现各种各样的问题,在这种情况下更要坚定执行目标,否则难免走入为考核而考核的境地,陷入死循环。

漫步︶ㄣ云端 发表于 2010-2-4 14:43:00

回复:绩效理论知识普及三期--从导入PDCA质量闭环开始

学习 学习:D

zaiyongyuan 发表于 2010-2-21 11:46:00

回复:绩效理论知识普及三期--从导入PDCA质量闭环开始

来学习学习

蓝莓TT 发表于 2010-2-21 13:36:00

回复: 绩效理论知识普及三期--从导入PDCA质量闭环开始

<P>来看灵灵<BR>&nbsp;&nbsp;&nbsp;&nbsp; _&nbsp; __<BR>&nbsp;&nbsp;&nbsp; (_)/&nbsp;&nbsp; \<BR>&nbsp;&nbsp; &lt;'_, ____)~~~~~~~&nbsp;&nbsp; <BR>&nbsp;&nbsp;&nbsp;&nbsp; ^^&nbsp;&nbsp; ^^ </P>
<P>的帖子了···不错 谢谢啊</P>

梅MUI 发表于 2010-2-23 14:25:00

回复:绩效理论知识普及三期--从导入PDCA质量闭环开始

:Z 学习了
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