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标题: 针对企业员工的细节培训来提升员工的竞争能力 [打印本页]
作者: appleman6    时间: 2009-11-23 11:06
标题: 针对企业员工的细节培训来提升员工的竞争能力
客户经理:佘雁斌<BR>广州沃维企业管理咨询有限公司<BR>沃维教育培训（广州）基地<BR>地址：广州市天河北路364号都市华庭天怡轩7楼<BR>邮编：510620<BR>手提电话：15914336632<BR>公司电话：020-38862979-8007<BR>传真：020-38862979-8011<BR>电子邮箱：sheyanbin@51wolf.com<BR>针对性员工培训课程（内训）<BR>课程类别&nbsp; &nbsp; &nbsp; &nbsp; 课程名称<BR>客户经理、营销经理类&nbsp; &nbsp; &nbsp; &nbsp; 集团客户经理工作手册<BR>&nbsp; &nbsp; &nbsp; &nbsp; 客户内部采购流程分析<BR>&nbsp; &nbsp; &nbsp; &nbsp; 专业拜访技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 产品展示及推荐技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 电话销售技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; SPIN——面向集团客户的顾问式销售技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 客户购买分析与关系维护<BR>&nbsp; &nbsp; &nbsp; &nbsp; 客户需求挖掘技术<BR>&nbsp; &nbsp; &nbsp; &nbsp; 数据业务的销售技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 销售谈判技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 集团客户的会议营销技术<BR>&nbsp; &nbsp; &nbsp; &nbsp; 商务礼仪<BR>&nbsp; &nbsp; &nbsp; &nbsp; 关键客户的关系维护与管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 处理客户投诉技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 关键客户的关系维护与管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 老客户挖潜技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 集团客户的服务质量管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 销售团队的建设与管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 打造颠峰销售团队—销售主管的工具箱<BR>&nbsp; &nbsp; &nbsp; &nbsp; 销售团队的目标与绩效管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 客户经理工作（服务营销）效能提升<BR>&nbsp; &nbsp; &nbsp; &nbsp; 行业信息化解决方案与拓展技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 行业信息化大讲堂<BR>&nbsp; &nbsp; &nbsp; &nbsp; 信息化项目运做流程及技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 社会合作商销售实战培训体系规划<BR>客 服 中 心 类&nbsp; &nbsp; &nbsp; &nbsp; 课程名称<BR>&nbsp; &nbsp; &nbsp; &nbsp; 多媒体呼叫中心的打造<BR>&nbsp; &nbsp; &nbsp; &nbsp; 如何营建数字化的呼叫中心<BR>&nbsp; &nbsp; &nbsp; &nbsp; 创新型呼叫中心的运营管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 客户服务的art艺术<BR>&nbsp; &nbsp; &nbsp; &nbsp; 客服代表的职业化塑造<BR>&nbsp; &nbsp; &nbsp; &nbsp; 压力与情绪管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 客户投诉处理技巧（初级版）<BR>&nbsp; &nbsp; &nbsp; &nbsp; 高效电话沟通技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 客服至尊-金牌客户服务技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 呼入电话的主动营销技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 客户投诉处理技巧（进阶版）<BR>&nbsp; &nbsp; &nbsp; &nbsp; 九种客户性格类型分析与应对<BR>&nbsp; &nbsp; &nbsp; &nbsp; 刁难客户的应对技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 呼叫监控和在职辅导<BR>&nbsp; &nbsp; &nbsp; &nbsp; 如何作一名优秀的班组长<BR>&nbsp; &nbsp; &nbsp; &nbsp; 一线员工的辅导与现场督导<BR>&nbsp; &nbsp; &nbsp; &nbsp; 一线员工的压力缓解辅导技术<BR>&nbsp; &nbsp; &nbsp; &nbsp; 呼叫中心质量管理实战演练<BR>&nbsp; &nbsp; &nbsp; &nbsp; 数据分析与挖掘<BR>&nbsp; &nbsp; &nbsp; &nbsp; 如何作数据分析报告<BR>&nbsp; &nbsp; &nbsp; &nbsp; 呼叫中心报表管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 电话营销实战技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 电话营销脚本设计技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 电话营销高级管理课程<BR>&nbsp; &nbsp; &nbsp; &nbsp; 电话营销报表分析与管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 打造电话营销精英团队<BR>&nbsp; &nbsp; &nbsp; &nbsp; 电话营销的录音分析与点评技术<BR>&nbsp; &nbsp; &nbsp; &nbsp; 移动业务与电子商务<BR>&nbsp; &nbsp; &nbsp; &nbsp; 移动公司的网络营销<BR>服 务 厅 类&nbsp; &nbsp; &nbsp; &nbsp; 课程名称<BR>&nbsp; &nbsp; &nbsp; &nbsp; 服务厅现场管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 和谐服务厅的建设和维护<BR>&nbsp; &nbsp; &nbsp; &nbsp; 店面经理综合技能提升<BR>&nbsp; &nbsp; &nbsp; &nbsp; 打造数字化服务厅<BR>&nbsp; &nbsp; &nbsp; &nbsp; 服务厅细节管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 服务厅一线员工的职业化提升训练<BR>&nbsp; &nbsp; &nbsp; &nbsp; 服务厅顾客感知度提升<BR>&nbsp; &nbsp; &nbsp; &nbsp; 服务厅顾客投诉处理技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 离网挽留技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 金牌营业员工作宝典<BR>&nbsp; &nbsp; &nbsp; &nbsp; 服务厅关键时刻<BR>&nbsp; &nbsp; &nbsp; &nbsp; 从服务到销售<BR>&nbsp; &nbsp; &nbsp; &nbsp; 服务厅的顾问式导购<BR>&nbsp; &nbsp; &nbsp; &nbsp; 服务厅增值（数据）业务销售技能提升<BR>&nbsp; &nbsp; &nbsp; &nbsp; 服务厅前台一分钟销售技巧<BR>内部讲师培养类&nbsp; &nbsp; &nbsp; &nbsp; 课程名称<BR>&nbsp; &nbsp; &nbsp; &nbsp; 展示呈现及表达技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 如何成为一名合格的内部讲师<BR>&nbsp; &nbsp; &nbsp; &nbsp; 内部讲师授课技能提升（初级版）<BR>&nbsp; &nbsp; &nbsp; &nbsp; TTT内部讲师训练<BR>&nbsp; &nbsp; &nbsp; &nbsp; 课程开发技术<BR>&nbsp; &nbsp; &nbsp; &nbsp; 内部讲师授课技能提升（进阶版）<BR>&nbsp; &nbsp; &nbsp; &nbsp; 学员辅导及分析点评技术<BR>&nbsp; &nbsp; &nbsp; &nbsp; 优秀内部讲师实战演练<BR>素 质 培 养 类&nbsp; &nbsp; &nbsp; &nbsp; 课程名称<BR>&nbsp; &nbsp; &nbsp; &nbsp; 创新思维——六顶思考帽<BR>&nbsp; &nbsp; &nbsp; &nbsp; 公众演讲及表达技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 双赢的沟通管理艺术训练营<BR>&nbsp; &nbsp; &nbsp; &nbsp; 自我压力与情绪管理技巧<BR>&nbsp; &nbsp; &nbsp; &nbsp; 人际沟通与影响力<BR>&nbsp; &nbsp; &nbsp; &nbsp; 高效人士的七个好习惯<BR>&nbsp; &nbsp; &nbsp; &nbsp; 有效管理思维流程<BR>&nbsp; &nbsp; &nbsp; &nbsp; 记忆力提升训练营<BR>&nbsp; &nbsp; &nbsp; &nbsp; FPA性格色彩分析与沟通<BR>管&nbsp;&nbsp;理&nbsp;&nbsp;类&nbsp; &nbsp; &nbsp; &nbsp; 课程名称<BR>&nbsp; &nbsp; &nbsp; &nbsp; 基层经理的六个法宝<BR>&nbsp; &nbsp; &nbsp; &nbsp; 时间管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 高效会议管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 从技术走向管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 打造高绩效团队<BR>&nbsp; &nbsp; &nbsp; &nbsp; 初级项目管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 员工辅导与激励<BR>&nbsp; &nbsp; &nbsp; &nbsp; 执行力提升<BR>&nbsp; &nbsp; &nbsp; &nbsp; 目标管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 企业教练术<BR>&nbsp; &nbsp; &nbsp; &nbsp; 绩效管理与绩效面谈<BR>&nbsp; &nbsp; &nbsp; &nbsp; 流程管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 高级项目管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 面试、测评及人才选拔<BR>&nbsp; &nbsp; &nbsp; &nbsp; 非人力的人力资源管理实务<BR>&nbsp; &nbsp; &nbsp; &nbsp; 非财务人员的财务管理实务<BR>&nbsp; &nbsp; &nbsp; &nbsp; 细节决定成败——细节管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 战略管理<BR>&nbsp; &nbsp; &nbsp; &nbsp; 共赢领导力——提升领导力的五项技术<BR>&nbsp; &nbsp; &nbsp; &nbsp; 情景领导



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