“三个和尚”故事新编——反思企业管理

frank998

<P><FONT size=4><FONT face=Verdana><STRONG>《“三个和尚”故事新编》反思企业管理<BR></STRONG>　　<BR>　　一个和尚挑水吃、两个和尚抬水吃、三个和尚没水吃。总寺的方丈大人得知情况后，就派来了一名主持和一名书记，共同负责解决这一问题。主持上任后，发现问题的关键是管理不到位，于是就招聘一些和尚成立了寺庙管理部来制定分工流程。为了更好地借鉴国外的先进经验，寺庙选派唐僧等领导干部出国学习取经；此外，他们还专门花钱请来了天主教堂、基督教会的神父传授MBA。外国的神父呆了不久留下几个屁就走了，一个屁叫BPR，一个屁叫ERP。<BR>　　<BR>　　书记也没闲着，他认为问题的关键在于人才没有充分利用、寺庙文化没有建设好，于是就成立了人力资源部和寺庙工会等等，并认认真真地走起了竞聘上岗和定岗定编的过场。<BR>　　<BR>　　几天后成效出来了，三个和尚开始拼命地挑水了，可问题是怎么挑也不够喝。不仅如此，小和尚都忙着挑水、寺庙里没人念经了，日子一长，来烧香的客人越来越少，香火钱也变得拮据起来。为了解决收入问题，寺庙管理部、人力资源部等连续召开了几天的会，最后决定，成立专门的挑水部负责后勤和专门的烧香部负责市场前台。同时，为了更好地开展工作，寺庙提拔了十几名和尚分别担任副主持、主持助理，并在每个部门任命了部门小主持、副小主持、小主持助理。<BR>　　<BR>　　老问题终于得到缓解了，可新的问题跟着又来了。前台负责念经的和尚总抱怨口渴水不够喝，后台挑水的和尚也抱怨人手不足、水的需求量太大而且没个准儿，不好伺候。为了更好地解决这一矛盾，经开会研究决定，成立一个新的部门：喝水响应部，专门负责协调前后台矛盾。为了便于沟通、协调，每个部门都设立了对口的联系和尚。<BR>　　<BR>　　协调虽然有了，但效果却不理想，仔细一研究，原来是由于水的需求量不准、水井数量不足等原因造成的。于是各部门又召开了几次会，决定加强前台念经和尚对饮用水的预测和念经和尚对挑水和尚满意度测评等，让前后台签署协议、相互打分，健全考核机制。为了便于打分考核，寺院特意购买了几个计算机系统，包括挑水统计系统、烧香统计系统、普通香客捐款分析系统、大香客捐款分析系统、挨上必死系统(简称IBS系统)、马上就死系统(简称MS系统)等，同时成立香火钱管理部、香火钱出账部、打井策略研究部、打井建设部、打井维护部等等。由于各个系统出来的数总不准确、都不一致，于是又成立了技术开发中心，负责各个系统的维护、二次开发。由于部门太多、办公场地不足，寺院专门成立了综合部来解决这一问题，最后决定把寺院整个变成办公区，香客烧香只许在山门外烧。部门多、当官的多文件和开会自然就多，为了减少文山会海，综合办牵头召开了N次关于减少开会的会，并下达了“关于减少文件的文件”。同时，为了精简机构、提高效率，寺院还成立了精简机构办公室、机构改革研究部等部门。<BR>　　<BR>　　一切似乎都合情合理，但香火钱和喝水的问题还是迟迟不能解决。问题在哪呢？有的和尚提出来每月应该开一次分析会，于是经营分析部就应运而生了。分析需要很多数据和报表，可系统总是做不到，于是每个部门都指派了一些和尚手工统计、填写报表、给系统打工。<BR>　　<BR>　　寺院空前地热闹起来，有的和尚在拼命挑水、有的和尚在拼命念经、有的和尚在拼命协调、有的和尚在拼命分析……忙来忙去，水还是不够喝、香火钱还是不够用。什么原因呢？这个和尚说流程不顺、那个和尚说任务分解不合理，这个和尚说部门界面不清、那个和尚说考核力度不够。只有三个人最清楚问题之关键所在，那三个人就是最早的那三个和尚。说来说去，就是***闲人太多了！他们说：“整天瞎分析个屁！什么***流程问题、职责问题、界面问题、考核问题，明明就是机构臃肿问题！早知今日，还不如当初咱们仨自觉自律一点算了！如今倒好，招来了这么一大帮傻瓜，一个个不干正经事还***人五人六的，跟屎盆子一样甩都甩不掉！”<BR>　　<BR>　　又过了一年，寺院黄了，和尚们也都死了。人们在水井边发现了几具尸体，是累死的；在寺院里发现了几千具尸体，是渴死的...</FONT></FONT></P><BR>
<P><FONT size=4 face=Verdana></FONT>&nbsp;</P><BR>
<P><FONT color=red size=4 face=Verdana><STRONG>问题如下：</STRONG></FONT></P><BR>
<P><FONT color=red size=4 face=Verdana><STRONG>1、这家寺院的问题出在哪里？</STRONG></FONT></P><BR>
<P><STRONG><FONT color=#ff0000 size=4 face=Verdana></FONT></STRONG>&nbsp;</P><BR>
<P><STRONG><FONT color=#ff0000 size=4 face=Verdana>2、产生这些问题的原因是什么？</FONT></STRONG></P><BR>
<P><STRONG><FONT color=#ff0000 size=4 face=Verdana></FONT></STRONG>&nbsp;</P><BR>
<P><STRONG><FONT color=#ff0000 size=4 face=Verdana>3、如何来解决这些问题？</FONT></STRONG></P>

frankk

非常精辟,很有意义,谢谢分享!

xzombie

谢谢分享

碧池生春草

确实能让人反思，深刻的反思

susie.liang

不分析本企业现实，流行什么，就照搬，导致结构复杂，人员冗余

a120795220

青坨 发表于 2010-5-12 10:28
是国企吧，搞这么多机构

1、企业经营的决策根本不可能完全正确，准确率才是企业经营战略的核心。坚持简单经营的企业，面对的所有问题几乎都是简单的，奉行复杂经营的企业，面对的始终都是一大堆世界的性的经营难题。做企业管理的人应该学会把复杂的问题简单化，从千头万绪中找到主要矛盾，找到主要矛盾的主要方向。
2、忽略经营管理的管理是没有活力的，是僵化的，为了管理而管理，未来控制而控制，只会把企业管死。企业发展必须有规则，有约束，但也必须有动力，有张力，否则就是一潭死水。

zhujianli2011

各方面都有问题，工作关系的安排，沟通等

jackmarkc6

25 years ago,juicy couture outlet, officials such as danyang zhu mercilessly throwing 3-year-old daughter no longer cared. today, he is late rectal cancer, life is about to come to an end. after learning the news of illness after his father,moncler outlet, a mother's daughter, but let go quietly,moncler coats, resolutely guard at the bedside care of his father. to compensate for his daughter and the community over the years the heart of debt owed, as determined in the official zhu before leaving, to leave a warm and caring human, to donate their corneas. 10 o'clock yesterday morning, ireland eye hospital in nanjing, under the guidance of full-time staff, zhu officer filled out at the bedside, such as

1980, 30-year-old zhu officer introduced as a friend and 22-year-old mei met. 2 years old daughter, zhu official such as a sudden liked to play mahjong. with the increase of gambling addiction, gambling like crazy zhu official start selling their goods inside the shop, the end of 1985, deep in gambling has been unable to extricate themselves as official zhu, actually secretly without telling his wife the real estate mortgaged to someone else, once again thrust backwards casino,juicy couture bags, the results also lose our shirts.

poor mei and quiet young homeless, they had to mei's parents at the house with a squeeze. soon,juicy couture outlet, mei zhu and lifted by the court official, such as husband-wife relationship, the quiet young mei was sentenced to custody. since then, zhu officials to see if you never had her quietly.

in late december last year,moncler jackets, zhu hospital officials who are diagnosed with advanced cancer, the doctor said only a month or day. december 19 at noon, officials such as zhu's sister to play quietly went to the phone, told the news. 20 years, there was no concern of his father few words, so to was finally, she decided: in the

yesterday, in the people's hospital gastroenterology inpatient wards, lying on the bed as though zhu thin off the official form, but the color is good. quietly at the bedside to take care of the guard has been nearly a month. the daughter looked at the year so let go, throwing cruel careful to take care of themselves, such as zhu official deeply guilty, would like to make up his daughter and the community over the years owed debt situation. however, people should arm themselves to get up, how to illness, such as listening to patients, said zhu official corneas can be donated to help the blind see again. zhu officials such as patients without the knowledge of his daughter by ireland to the eye hospital of nanjing after consultation, decided to donate their corneas:

琛丽fro

众里寻他千百度，蓦然回首在这里！

goldrong

这个故事真的很形象，很多企业实际就像故事里面描述的一样，机构越来越多，感觉问题解决越来越规范，但实际效果其实背道而驰。我觉得我们在解决问题的时候，一定要先想我们的目标是什么，如果能够达成这个目标又能采用简单有效的方式，最好，可不要盘子越来越大，最后劳民伤财的，什么问题都没有真正有效的解决。