回复：培训效果如何量化与跟进
培训的量化工作要做到很精确其实是很难的,因为他不可能象绩效考核那样去打个准确的分数,培训的结果量化也只能有个大概的结果,可以通过评估培训前后的绩效改进情况来评估,打个比方,进行了一次质量方面的培训,那就看参加培训后的质量合格率与参加培训前的合格率的变化了,这个差额就是培训起到的实际效果.
回复: 培训效果如何量化与跟进
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">加强培训评估工作，完善并规范员工培训学习卡登记制度和培训实施统计制度，建立公司考核、部门考核、员工考核多角度的指标（具体见附件《培训工作考核指标库》），分解到分管领导、人力资源处、职能处室主管和员工个人，鼓励并激发学习热情，逐步从被动学习转变为主动学习。年末，将根据实际选择关键指标进行考核，纳入到年度员工的绩效考核中（指导和帮助下属、学习与思考等行为表现考核指标），统计工具见附件《员工培训学习卡》、《年度培训实施统计表》<SPAN lang=EN-US><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><SPAN style="mso-list: Ignore">1、</SPAN></SPAN><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">员工个人培训学习课时数：</SPAN></B><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">由人力资源处根据员工培训学习卡统计。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 24pt; LINE-HEIGHT: 150%"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>1</SPAN>）考核对象：所有员工个人。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>2</SPAN>）目标值：<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 45.0pt"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore">l<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">7</SPAN><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">职等及以上员工，年度学习课时不得少于<SPAN lang=EN-US>100</SPAN>课时；<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 45.0pt"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore">l<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">4</SPAN><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">职等及以上员工，年度学习课时不得少于<SPAN lang=EN-US>70</SPAN>课时；<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 45.0pt"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore">l<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">4</SPAN><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">职等以下员工，年度学习课时不得少于<SPAN lang=EN-US>50</SPAN>课时。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l2 level1 lfo2; tab-stops: list 45.0pt"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore">l<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">项目部员工，年度学习课时不得少于<SPAN lang=EN-US>30</SPAN>课时。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>3</SPAN>）指标定义<SPAN lang=EN-US>/</SPAN>计算公式：员工个人培训学习课时数<SPAN lang=EN-US>=</SPAN>内部培训课时<SPAN lang=EN-US>+</SPAN>外部培训课时<SPAN lang=EN-US>+</SPAN>书本（光盘）自学课时。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>4</SPAN>）奖励措施：年末，将对员工个人学习情况进行排序，设立并评选出年度最佳学习型员工称号，表彰大会上给予奖励。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 42pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><SPAN style="mso-list: Ignore">2、</SPAN></SPAN><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">单位<SPAN lang=EN-US>/</SPAN>部门人均培训学习课时数：</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 23.4pt; LINE-HEIGHT: 150%; mso-char-indent-count: 1.95"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">由人力资源处以部门为单位，根据员工培训学习卡统计。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 23.4pt; LINE-HEIGHT: 150%; mso-char-indent-count: 1.95"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>1</SPAN>）考核对象：分管领导、各部门负责人、项目经理。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 23.4pt; LINE-HEIGHT: 150%; mso-char-indent-count: 1.95"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>2</SPAN>）目标值：不得少于<SPAN lang=EN-US>40</SPAN>课时。<SPAN lang=EN-US> <o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 23.4pt; LINE-HEIGHT: 150%; mso-char-indent-count: 1.95"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>3</SPAN>）指标定义<SPAN lang=EN-US>/</SPAN>计算公式：部门（或项目部）所有员工个人培训学习课时数总和<SPAN lang=EN-US>/</SPAN>部门总人数<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 23.4pt; LINE-HEIGHT: 150%; mso-char-indent-count: 1.95"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>4</SPAN>）奖励措施：年末，将对部门（或项目部）员工学习情况进行排序，设立并评选年度最佳学习型单位称号，表彰大会上给予奖励。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24.1pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>3</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">、内部讲师授课课时数：</SPAN></B><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">由人力资源处根据员工培训学习卡统计。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 24pt; LINE-HEIGHT: 150%"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>1</SPAN>）考核对象：主要为报名的内部讲师，但不限于内部讲师（授课人员均统计考核）。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 24pt; LINE-HEIGHT: 150%"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>2</SPAN>）目标值：报名的内部讲师年度授课课时不得少于<SPAN lang=EN-US>5</SPAN>课时。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>3</SPAN>）指标定义<SPAN lang=EN-US>/</SPAN>计算公式：年度内在不同场合下授课课时的总和。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>4</SPAN>）奖励措施：年末，将对授课员工进行排序，设立并评选最佳讲师称号，表彰大会上给予奖励。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24.1pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>4</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">、内部讲师<SPAN lang=EN-US>TTT</SPAN>参训课时和达成率：</SPAN></B><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">由人力资源处根据报名讲师的培训学习卡统计，主要目的：人力资源处在深化内部讲师培养计划的力度和措施是否促进讲师成长。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>1</SPAN>）考核对象：人力资源处<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>2</SPAN>）目标值：人均课时不得低于<SPAN lang=EN-US>14</SPAN>课时，达成率<SPAN lang=EN-US>100%</SPAN>。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>3</SPAN>）指标定义<SPAN lang=EN-US>/</SPAN>计算公式：<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l1 level1 lfo3; tab-stops: list 45.0pt"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore">l<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">达成率：实际参训内部讲师<SPAN lang=EN-US>/</SPAN>应参训内部讲师（以报名人为准）<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%; mso-list: l1 level1 lfo3; tab-stops: list 45.0pt"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore">l<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">人均课时：实际参训的内部讲师的课时总和<SPAN lang=EN-US>/</SPAN>实际参训的内部讲师人数<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24.1pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>5</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">、七建讲坛组织次数：</SPAN></B><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">由人力资源处统计培训实施情况表得出。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.5"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>1</SPAN>）考核对象：人力资源处。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.5"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>2</SPAN>）目标值：年度不得少于<SPAN lang=EN-US>15</SPAN>次。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.5"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>3</SPAN>）指标定义<SPAN lang=EN-US>/</SPAN>计算公式：年度内由人力资源处主导的七建讲坛次数（含内部讲师授课、外聘讲师授课等多种方式相结合）<B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US><o:p></o:p></SPAN></B></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24.1pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>6</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">、培训计划达成率：</SPAN></B><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">由人力资源处根据培训实施统计表统计得出<B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US><o:p></o:p></SPAN></B></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>1</SPAN>）考核对象：人力资源处和各职能部门<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>2</SPAN>）目标值：达成率不得少于<SPAN lang=EN-US>80%</SPAN>。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>3</SPAN>）指标定义<SPAN lang=EN-US>/</SPAN>计算公式：年度实际执行纪录／年度制定的培训计划<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24.1pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>7</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">、公开课套餐资源利用率：</SPAN></B><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">由人力资源处根据培训实施统计表统计得出<B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US><o:p></o:p></SPAN></B></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>1</SPAN>）考核对象：人力资源处<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>2</SPAN>）目标值：<SPAN lang=EN-US>09</SPAN>年度不得少于<SPAN lang=EN-US>80%</SPAN>（套票拥有<SPAN lang=EN-US>18</SPAN>个月的使用周期）。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>3</SPAN>）指标定义<SPAN lang=EN-US>/</SPAN>计算公式：<SPAN lang=EN-US>09</SPAN>年度内实际使用套票数／购买的套票总数<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24.1pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: black; LINE-HEIGHT: 150%"><FONT face="Times New Roman"><SPAN style="mso-spacerun: yes"> </SPAN>8</FONT></SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; COLOR: black; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">、培训经费执行率：</SPAN></B><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">由人力资源处根据培训实施统计表统计得出<B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US><o:p></o:p></SPAN></B></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>1</SPAN>）考核对象：人力资源处和职能处室，以每个项目的责任部门为准。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>2</SPAN>）目标值：计划内培训费用</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: black; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">执行率</SPAN><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">须低于<SPAN lang=EN-US>100%</SPAN>。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>3</SPAN>）指标定义<SPAN lang=EN-US>/</SPAN>计算公式：实际执行费用／培训预算，且每个项目执行率加权平均值<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24.1pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体"><SPAN style="mso-spacerun: yes"> </SPAN>9</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">、培训学习卡使用数：</SPAN></B><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">由人力资源处根据培训实施统计表统计得出<B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US><o:p></o:p></SPAN></B></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>1</SPAN>）考核对象：有培训学习卡的项目部（项目经理）。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>2</SPAN>）目标值：月均不少于<SPAN lang=EN-US>2</SPAN>次<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>3</SPAN>）指标定义<SPAN lang=EN-US>/</SPAN>计算公式：组织员工开展视频培训学习的次数总和<SPAN lang=EN-US>/</SPAN>统计期内的月数<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>4</SPAN>）奖励措施：年末，评选最佳学习型单位称号的项目部，将同时考虑培训学习卡使用数这个指标。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24.1pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">10</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">、培训效果满意度：</SPAN></B><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">由人力资源处根据员工培训学习卡统计得出<B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US><o:p></o:p></SPAN></B></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>1</SPAN>）考核对象：人力资源处和相关职能处室。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>2</SPAN>）目标值：平均满意度不低于<SPAN lang=EN-US>75</SPAN>分<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>3</SPAN>）指标定义<SPAN lang=EN-US>/</SPAN>计算公式：所有参训人员的培训效果满意度分值加权平均数值。 <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">（<SPAN lang=EN-US>4</SPAN>）评价方式：培训效果满意度评估分为很好（<SPAN lang=EN-US>100-90</SPAN>分），好（<SPAN lang=EN-US>80-89</SPAN>分），一般（<SPAN lang=EN-US>70-79</SPAN>分），差（<SPAN lang=EN-US>60-69</SPAN>分），很差（<SPAN lang=EN-US>50-59</SPAN>分），请直接填入评价分数即可，评价依据为讲师授课水平和课程内容的助益程度的综合评价。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
回复: 培训效果如何量化与跟进
<P> 原帖由 <B>九天红</B> 于 2009-3-4 16:08:00 发表<BR>有些培训就不是可以立竿风影的事。 </P><P> </P>
<P> </P>
<P>个人认为</P>
<P>只有礼仪培训可以立竿见影</P>
<P>其他的</P>
<P>都需要过程。。。。</P>
回复: 培训效果如何量化与跟进
<P> 原帖由 <B>迷忙的花</B> 于 2009-3-6 16:05:00 发表<BR>其实培训的目的是让员工可以更胜任自己的工作，提高自己的工作技能与综合素质，如果单靠人力资源部门来评估，肯定不科学，建立可以由人力资源 部门牵头建立 “月度通报制度和月度滚动计划”这样每个月相当于由人力资源部门对全公司的培训有一个汇总性的通报，各部门领导也能了解其他部门的培训执行情况，公司领导也就了解整个公司的培训了，相信通过此种途径，应该会收到不错的效果吧<BR></P><P> </P>
<P> </P>
<P>可否将“月度通报制度与月度滚动计划”的情况详细说一下？</P>
回复: 培训效果如何量化与跟进
<P> 原帖由 <B>天涯禅师</B> 于 2009-3-9 16:27:00 发表<BR>培训的量化工作要做到很精确其实是很难的,因为他不可能象绩效考核那样去打个准确的分数,<BR>培训的结果量化也只能有个大概的结果,可以通过评估培训前后的绩效改进情况来评估,打个比方,进行了一次质量方面的培训,那就看参加培训后的质量合格率与参加培训前的合格率的变化了,这个差额就是培训起到的实际效果.<BR></P><P> </P>
<P>我比较认同</P>
<P>有的可能还比较量化</P>
<P>但是像管理技能之类培训如何用数据给上级汇报时我比较困惑的</P>
<P>像这种软技能，我不太了解如何评估，不能光说有了改变，具体是有了什么改变呢？</P>
回复: 培训效果如何量化与跟进
原帖由 <B>断忆</B> 于 2009-3-11 13:23:00 发表<BR><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">加强培训评估工作，完善并规范员工培训学习卡 </SPAN>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体"></SPAN>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">很感谢你</SPAN>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">不过</SPAN>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体">貌似与评估量化没有太多关系</SPAN></P>