深圳圣时训沟通课程笔记分享
<P class=MsoNormal style="MARGIN: 7.8pt 0cm; VERTICAL-ALIGN: baseline; TEXT-INDENT: 24pt; mso-pagination: widow-orphan; mso-para-margin-top: .5gd; mso-para-margin-right: 0cm; mso-para-margin-bottom: .5gd; mso-para-margin-left: 0cm"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">深圳圣时训沟通课程笔记分享<SPAN lang=EN-US><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></SPAN></P><P class=MsoNormal style="MARGIN: 7.8pt 0cm; VERTICAL-ALIGN: baseline; TEXT-INDENT: 24pt; mso-pagination: widow-orphan; mso-para-margin-top: .5gd; mso-para-margin-right: 0cm; mso-para-margin-bottom: .5gd; mso-para-margin-left: 0cm"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">罕见！讲师评价<SPAN lang=EN-US>3</SPAN>项指标<SPAN lang=EN-US> 100%</SPAN>满意<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 7.8pt 0cm; VERTICAL-ALIGN: baseline; TEXT-INDENT: 24pt; mso-pagination: widow-orphan; mso-para-margin-top: .5gd; mso-para-margin-right: 0cm; mso-para-margin-bottom: .5gd; mso-para-margin-left: 0cm"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">拿到<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" /><st1:chsdate w:st="on" Year="2009" Month="3" Day="22" IsLunarDate="False" IsROCDate="False"><SPAN lang=EN-US>3</SPAN>月<SPAN lang=EN-US>22</SPAN>日</st1:chsdate>的公开课问卷统计结果的一刹那，我的反应是大声问</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 宋体; mso-font-kerning: 0pt">“</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">这是谁做的问卷，只怕数据统计有误吧？</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 宋体; mso-font-kerning: 0pt">”</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">。即使是做了<SPAN lang=EN-US>8</SPAN>年的培训推广工作，也听过不少名师的课程，从来还没见过如此惊人的数据：讲师专业度、讲师对学员问题的反应与解答、讲师解说及表达能力三项指标的得分竟然都是<SPAN lang=EN-US>100</SPAN>分！</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 宋体; mso-font-kerning: 0pt"> </SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">更不要说，这次参加课程的学员多数都来自名声响当当的企业：华为、平安、中兴、联想、<SPAN lang=EN-US>IBM</SPAN>。小班课，挑剔的培训采购者，名不见经传的圣<st1:PersonName w:st="on" ProductID="时训">时训</st1:PersonName>老师</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 宋体; mso-font-kerning: 0pt"> </SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">，这结果怕是有误吧？</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 宋体; mso-font-kerning: 0pt">——</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">一份份问卷检查完毕，一点错误也没有，的的确确是三项<SPAN lang=EN-US>100%</SPAN>满意。回想到现场热烈的气氛，和课堂上老师针对这次学员给的一些挑战性的思考问题，忍不住要记录下来，给那些曾经想来听课但种种原因未能来听课的人力资源工作者们：<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%; mso-pagination: widow-orphan"><B><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">培训时间：</SPAN></B><st1:chsdate w:st="on" Year="2009" Month="03" Day="21" IsLunarDate="False" IsROCDate="False"><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">2009</FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">年</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">03</FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">月</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">21</FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">日</SPAN></st1:chsdate><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> 09</FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">：</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">00-12</FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">：</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">00 13</FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">：</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">30-17</FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">：</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">30<o:p></o:p></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%; mso-pagination: widow-orphan"><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT><st1:chsdate w:st="on" Year="2009" Month="03" Day="22" IsLunarDate="False" IsROCDate="False"><FONT face="Times New Roman">2009</FONT><SPAN lang=EN-US style="FONT-FAMILY: 宋体"><SPAN lang=EN-US>年</SPAN></SPAN><FONT face="Times New Roman">03</FONT><SPAN lang=EN-US style="FONT-FAMILY: 宋体"><SPAN lang=EN-US>月</SPAN></SPAN><FONT face="Times New Roman">22</FONT><SPAN lang=EN-US style="FONT-FAMILY: 宋体"><SPAN lang=EN-US>日</SPAN></SPAN></st1:chsdate><FONT face="Times New Roman"> 09</FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">：</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">00-12</FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">：</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">00 13</FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">：</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">00-17</FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">：</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">00<o:p></o:p></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%; mso-pagination: widow-orphan"><B><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">培训地点：</SPAN></B><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">深圳</SPAN><SPAN style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">鸿波酒店</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> <st1:chmetcnv w:st="on" TCSC="0" NumberType="1" Negative="False" HasSpace="False" SourceValue="3" UnitName="a">3A</st1:chmetcnv> </FONT></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">会议室</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%; mso-pagination: widow-orphan"><B><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">事</SPAN></B><B><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN></B><B><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">件</SPAN></B><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">：深圳圣时训公司举办<B>《方程式沟通》</B>公开培训课程</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 150%; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 15.6pt; mso-pagination: widow-orphan; mso-para-margin-bottom: 1.0gd"><B><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">人</SPAN></B><B><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN></B><B><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">物</SPAN></B><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">：</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">11</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">位学员，分别来自华为技术、中兴通讯、联想、</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">IBM</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">、大亚湾核电站、平安保险、及</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">位自由讲师。主讲老师<SPAN style="COLOR: navy">赵周</SPAN></SPAN><SPAN style="COLOR: navy; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="COLOR: navy; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">先生</SPAN><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 15.6pt; mso-pagination: widow-orphan; mso-para-margin-bottom: 1.0gd"><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-font-kerning: 0pt">课堂花絮，精彩互动</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 15.6pt; mso-pagination: widow-orphan; mso-para-margin-bottom: 1.0gd"><B><SPAN style="FONT-SIZE: 12pt; COLOR: #993366; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">片段一：如何打开沟通的“心”<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 12.45pt; mso-pagination: widow-orphan; mso-para-margin-bottom: .8gd"><SPAN style="COLOR: navy; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">都说沟通从“心”开始，但是碰到别人不想和我沟通的时候，也有时候是我们不想与别人沟通，有没有一种方法可以把“心”打开。</SPAN><SPAN lang=EN-US style="COLOR: navy; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 12.45pt; mso-pagination: widow-orphan; mso-para-margin-bottom: .8gd"><SPAN style="COLOR: red; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">先把笼统问题变成实践问题，就‘心’展开提问，我们一起来分析一下，什么是“心”，有学员说从社会科学的角度演绎问题，人们在什么情况下才愿意沟通呢？“对自己有好处时”、对自己感兴趣的话题时、当感觉气氛轻松时、对与自己沟通者有好感、喜好时……。这么多种情况中，哪些是你所能控制的呢？……（找到问题，产生需求）沟通就顺畅了。</SPAN><SPAN lang=EN-US style="COLOR: red; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 15.6pt; mso-pagination: widow-orphan; mso-para-margin-bottom: 1.0gd"><B><SPAN style="FONT-SIZE: 12pt; COLOR: #993366; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">片段二：说服力提升后的结果——通过沟通提升<SPAN lang=EN-US>HR</SPAN>的价值<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-pagination: widow-orphan"><B><SPAN style="COLOR: #333399; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">需</SPAN></B><SPAN style="COLOR: #333399; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">求部门领导找</SPAN><SPAN lang=EN-US style="COLOR: #333399; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">HR</FONT></SPAN><SPAN style="COLOR: #333399; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">，让找一个‘提升说服力’的培训。这时，培训经理如何处理？</SPAN><SPAN lang=EN-US style="COLOR: #333399; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 15.6pt; mso-pagination: widow-orphan; mso-para-margin-bottom: 1.0gd"><SPAN style="COLOR: #333399; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">通常情况下，培训经理接下来该做的事就是：找培训公司找课程：遇到有经验的顾问也罢了，很多培训公司是会顺着客户说话，说：‘我们找最具说服力的讲师上课还不行吗？’。接下来，课程上</SPAN><SPAN lang=EN-US style="COLOR: #333399; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">OK</FONT></SPAN><SPAN style="COLOR: #333399; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">了，是需求部门提要求提的正确；课程失败了，那就是</SPAN><SPAN lang=EN-US style="COLOR: #333399; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">HR</FONT></SPAN><SPAN style="COLOR: #333399; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">没有找对老师。</SPAN><SPAN lang=EN-US style="COLOR: #333399; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 7.8pt; mso-pagination: widow-orphan; mso-para-margin-bottom: .5gd"><SPAN style="COLOR: red; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">这整个过程中，</SPAN><SPAN lang=EN-US style="COLOR: red; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">HR</FONT></SPAN><SPAN style="COLOR: red; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">的价值在哪儿？如何体现？培训经理是否想过帮助需求部门领导分析需求？通过向领导表示“说服力”课程的细节、效果，提示如果大家都掌握了所谓的说服技巧，提升了说服力，那么结果还是谁也说服不了谁，事情仍然办不下去，推委的现象仍然比比皆是。是否重要换个角度来定义培训主题？</SPAN><SPAN lang=EN-US style="COLOR: red; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-pagination: widow-orphan"><SPAN style="COLOR: red; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">做到三个超越：</SPAN><SPAN lang=EN-US style="COLOR: red; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman">1</FONT></SPAN><SPAN style="COLOR: red; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">、见识（树立在知识基础上）</SPAN><SPAN lang=EN-US style="COLOR: red; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 89.25pt; TEXT-INDENT: -89.25pt; mso-pagination: widow-orphan"><SPAN lang=EN-US style="COLOR: red; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> 2</FONT></SPAN><SPAN style="COLOR: red; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">、思路（意识到一件事已有固有的方案或策略，跳出来，对解决这个问题还有什么方案）</SPAN><SPAN lang=EN-US style="COLOR: red; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 15.6pt; mso-pagination: widow-orphan; mso-para-margin-bottom: 1.0gd"><SPAN lang=EN-US style="COLOR: red; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> 3</FONT></SPAN><SPAN style="COLOR: red; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">、标准（重要树标准）</SPAN><SPAN lang=EN-US style="COLOR: red; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 15.6pt; mso-pagination: widow-orphan; mso-para-margin-bottom: 1.0gd"><B><SPAN style="FONT-SIZE: 12pt; COLOR: #993366; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">片段三：这个课程的名字及来源</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0.85pt 12.45pt 0cm; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-para-margin-top: 0cm; mso-para-margin-right: .85pt; mso-para-margin-bottom: .8gd; mso-para-margin-left: 0cm" align=left><SPAN style="COLOR: #333399; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">觉得这个课程应该改个名字。实际上下来，发现这个课程远远超出我们平时理解的沟通的内容。更多在思维方式上启发我们，这些方法，不只可以解决实际工作中的沟通效果问题，更可以让整个的工作能力得到提升。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0.85pt 12.45pt 0cm; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-para-margin-top: 0cm; mso-para-margin-right: .85pt; mso-para-margin-bottom: .8gd; mso-para-margin-left: 0cm" align=left><SPAN style="COLOR: red; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt">你看得非常准确。这个沟通课程，是有本源的，来自澳洲劳工部在<SPAN lang=EN-US>1990</SPAN>年代的著名研究，“与工作相关的核心能力”。四年的研究成果，梳理出<SPAN lang=EN-US>7</SPAN>项与工作相关的核心能力，依次在全国范围内进行教改。其中最基础的便是沟通表达能力。我们这个《方程式沟通》的本源，便是这套体系。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-pagination: widow-orphan"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> <o:p></o:p></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-pagination: widow-orphan"><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-font-kerning: 0pt">课程效果之学员评分：</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 4pt 0cm 4pt 31.45pt; TEXT-INDENT: -31.45pt; LINE-HEIGHT: 22pt; mso-pagination: widow-orphan"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">对研习的整体满意度……………………………………………………</SPAN><FONT face="Times New Roman"><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt">98</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 4pt 0cm 4pt 31.45pt; TEXT-INDENT: -31.45pt; LINE-HEIGHT: 22pt; mso-pagination: widow-orphan"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">课程内容充实度…………………………………………………………</SPAN><FONT face="Times New Roman"><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt">95</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 4pt 0cm 4pt 31.45pt; TEXT-INDENT: -31.45pt; LINE-HEIGHT: 22pt; mso-pagination: widow-orphan"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">课程实务应用性…………………………………………………………</SPAN><FONT face="Times New Roman"><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt">95</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 4pt 0cm 4pt 31.45pt; TEXT-INDENT: -31.45pt; LINE-HEIGHT: 22pt; mso-pagination: widow-orphan"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">课程生动活泼度…………………………………………………………</SPAN><FONT face="Times New Roman"><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt">97</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 4pt 0cm 4pt 31.45pt; TEXT-INDENT: -31.45pt; LINE-HEIGHT: 22pt; mso-pagination: widow-orphan"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">课程规划…………………………………………………………………</SPAN><FONT face="Times New Roman"><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt">92</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 4pt 0cm 4pt 31.45pt; TEXT-INDENT: -31.45pt; LINE-HEIGHT: 22pt; mso-pagination: widow-orphan"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">讲师专业度………………………………………………………………</SPAN><FONT face="Times New Roman"><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt">100</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 4pt 0cm 4pt 31.45pt; TEXT-INDENT: -31.45pt; LINE-HEIGHT: 22pt; mso-pagination: widow-orphan"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">讲师对学员问题的反应与解答…………………………………………</SPAN><FONT face="Times New Roman"><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt">100</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 4pt 0cm 4pt 31.45pt; TEXT-INDENT: -31.45pt; LINE-HEIGHT: 22pt; mso-pagination: widow-orphan"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">讲师解说及表达能力……………………………………………………</SPAN><FONT face="Times New Roman"><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt">100</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 4pt 0cm 4pt 31.45pt; TEXT-INDENT: -31.45pt; LINE-HEIGHT: 22pt; mso-pagination: widow-orphan"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">讲师是否能运用适当的教学方法………………………………………</SPAN><FONT face="Times New Roman"><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt">98</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 4pt 0cm 4pt 31.45pt; TEXT-INDENT: -31.45pt; LINE-HEIGHT: 22pt; mso-pagination: widow-orphan"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">讲师时间的掌控…………………………………………………………</SPAN><FONT face="Times New Roman"><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt">98</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 15.6pt; VERTICAL-ALIGN: baseline; LINE-HEIGHT: 14pt; mso-pagination: widow-orphan; mso-para-margin-bottom: 1.0gd"><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p><FONT face="Times New Roman"> </FONT></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 15.6pt; mso-pagination: widow-orphan; mso-para-margin-bottom: 1.0gd"><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-font-kerning: 0pt">课程效果之学员意见：</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 3pt 3.7pt 3pt 0cm; VERTICAL-ALIGN: baseline; LINE-HEIGHT: 18pt; TEXT-ALIGN: left; mso-pagination: widow-orphan" align=left><SPAN lang=EN-US style="FONT-SIZE: 7pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"><SPAN style="mso-spacerun: yes"> </SPAN><SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">对于我的述职有直接促进作用；让我对如何缓冲情绪有了更直接的体验；对标准的重树方面有了更直接指导。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">华为技术</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN></B><st1:PersonName w:st="on" ProductID="刘"><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">刘</SPAN></B></st1:PersonName><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">先生</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 3pt 3.6pt 3pt 21pt; VERTICAL-ALIGN: baseline; TEXT-INDENT: -21pt; LINE-HEIGHT: 18pt; mso-pagination: widow-orphan"><SPAN lang=EN-US style="FONT-SIZE: 7pt; mso-font-kerning: 0pt"><SPAN style="mso-spacerun: yes"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">了解了标准对于沟通的重要性和贡献；迎合与垫子是很好的化解冲突情绪的方法；事实、有细节、打动性的细节，对加强影响力有很大帮助。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">平安保险培训经理</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN></B><st1:PersonName w:st="on" ProductID="秦"><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">秦</SPAN></B></st1:PersonName><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">女士</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 3pt 3.7pt 3pt 0cm; VERTICAL-ALIGN: baseline; LINE-HEIGHT: 18pt; TEXT-ALIGN: left; mso-pagination: widow-orphan" align=left><SPAN lang=EN-US style="FONT-SIZE: 7pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">生活上，多运用讲事实，再引出自己的观点的沟通方法；工作上，运用四种沟通技巧；个人发展发现了另一个职业发展方向。 </SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 楷体_GB2312"><FONT face="Times New Roman"> </FONT></SPAN><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">保险顾问</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN></B><st1:PersonName w:st="on" ProductID="陈"><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">陈</SPAN></B></st1:PersonName><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">女士</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 3pt 3.6pt 3pt 21pt; VERTICAL-ALIGN: baseline; TEXT-INDENT: -21pt; LINE-HEIGHT: 18pt; mso-pagination: widow-orphan"><SPAN lang=EN-US style="FONT-SIZE: 7pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">学到观点和事实的差异；学到演讲中的关键点；解释中的方法。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> <o:p></o:p></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 3pt 3.6pt 3pt 0cm; VERTICAL-ALIGN: baseline; TEXT-INDENT: 301.05pt; LINE-HEIGHT: 18pt; mso-pagination: widow-orphan; mso-char-indent-count: 24.99"><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">自由讲师</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN></B><st1:PersonName w:st="on" ProductID="庄"><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">庄</SPAN></B></st1:PersonName><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">先生</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 3pt 3.7pt 3pt 0cm; VERTICAL-ALIGN: baseline; LINE-HEIGHT: 18pt; TEXT-ALIGN: left; mso-pagination: widow-orphan" align=left><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">工作中与同事及上下级项目合作上，可以引用基本元素来加强沟通；在推介方案的过程中可以采用一些解法来增加方案的可接受度；个人的沟通能力的提升，对心理和数学的一些概念的了解。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">联想公司培训经理</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN></B><st1:PersonName w:st="on" ProductID="张"><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">张</SPAN></B></st1:PersonName><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">女士</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 3pt 3.6pt 3pt 21pt; VERTICAL-ALIGN: baseline; TEXT-INDENT: -21pt; LINE-HEIGHT: 18pt; mso-pagination: widow-orphan"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">沟通表达的技巧；技巧需要长期练习。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">华为大学客户培训经理</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN></B><st1:PersonName w:st="on" ProductID="罗"><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">罗</SPAN></B></st1:PersonName><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">先生</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 3pt 3.6pt 3pt 0cm; VERTICAL-ALIGN: baseline; LINE-HEIGHT: 18pt; mso-pagination: widow-orphan"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">增强口才，提高说服；增强理解；学到新的方法。<B>中兴通讯培训学院 </B></SPAN><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><FONT face="Times New Roman"> </FONT></SPAN></B><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt">高老师</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><o:p><FONT face="Times New Roman"> </FONT></o:p></SPAN></P>
回复：深圳圣时训沟通课程笔记分享
拜读！感悟
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