关注世博交通之三：上海地铁的八部天（地）龙
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆">编者按：本文为【淳报】《关注世博交通》系列报道之三。<SPAN lang=EN-US><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></SPAN></P><BR><BR><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 18pt; mso-char-indent-count: 1.5"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆">【淳报】报道：地铁服务只要围绕一个中心：</SPAN><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: 幼圆">快进快出，</SPAN></B><SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆">2</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆">个基本点</SPAN><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: 幼圆">：</SPAN></B><SPAN style="FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: 幼圆">安全、快速</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆">，就满足了绝大多数乘客的需要；至于人性化服务方面，在实现前两点的前提下逐步做到，但它始终是一个次要需求元素。城市是多元的，乘客很容易在其他地方获得或补偿！</SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 18pt; mso-char-indent-count: 1.5"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆"><IMG src="http://em.chinahrd.net/space/upload/2009/06/23/2442065938727.jpg" border=0></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 18pt; mso-char-indent-count: 1.5"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆"></SPAN> </P><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆"><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">在举国支持、世界关注的世博背景下，上海地铁确实可以以公共利益为先，做出以下改进：<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">一、安全教育优先：建议选择孙悟空和猪八戒为地铁吉祥物，以他们为主角制作一系列的视频宣传短片，宣传消防知识，逃生技巧，公共卫生防护知识，外加一些喜剧短片和心理调适内容。这些视频在车厢和地铁站的<SPAN lang=EN-US>LED</SPAN>上滚动播放。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">此外，地铁礼仪的宣传必不可少：例如先下后上，左行右立，轻声说话，环保卫生等，这会大大改善地铁的人文环境。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">二、票价体系：<SPAN lang=EN-US>5</SPAN>元通票<SPAN lang=EN-US>+</SPAN>公交卡。<SPAN lang=EN-US>5</SPAN>元通票会让购票的时间大大缩短，找钱也容易，售票机由于只有一种价格，效率会非常高，地铁公司不需要添置设备，只需修改售票机程序即可；人工售票窗口可以逐步取消，降低营运成本；<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">有人说：地铁这样会有点贵。回答：乘客有其他多种交通选择，例如公交。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">有人说：乘客坐一站也是<SPAN lang=EN-US>5</SPAN>元吗？<A name=OLE_LINK3><FONT color=#000080>回答</FONT></A>说是的，但他可以刷公交卡，公交卡只需<SPAN lang=EN-US>3</SPAN>元（没有影响原价格体系）。由于价格差的驱动，公交卡会很盛行！建议：<SPAN lang=EN-US>1</SPAN>、公交卡设<SPAN lang=EN-US>2</SPAN>种规格，<SPAN lang=EN-US>50</SPAN>元（含<SPAN lang=EN-US>10</SPAN>元押金）和<SPAN lang=EN-US>100</SPAN>元（含<SPAN lang=EN-US>20</SPAN>元押金），都可以充值，为什么是这两种规格：<SPAN lang=EN-US>a</SPAN>、方便不找零，省时。<SPAN lang=EN-US>B</SPAN>、<SPAN lang=EN-US>50</SPAN>元卡适用于外地来沪和短期旅游人员，背后有世博标志，可作纪念品；百元卡适用于市民。<SPAN lang=EN-US><SPAN style="mso-spacerun: yes"> </SPAN>2</SPAN>、地铁站附近小店可以代销公交卡，便利店和地铁</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆">服务中心都</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">可以充值退卡<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">三、多个闸机摆放<SPAN lang=EN-US>+</SPAN>视频监控。</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆">设置在服务中心两侧的闸机不符合“</SPAN><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: 幼圆">快进快出</SPAN></B><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆">”的原则，应布置</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">多个闸机，尤其离进出口近的位置，数量上要增加目前闸机数的<SPAN lang=EN-US>1/2</SPAN></SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: ˎ̥; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体; mso-fareast-font-family: 幼圆; mso-ascii-font-family: 幼圆"><FONT face="Times New Roman">—</FONT></SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">1</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">倍。闸机其实可以参照广州地铁，运用红外非接触技术，即使放在包里也可以感应，这样会减少很多乘客掏包找卡的时间，也方便很多！<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">关于地铁公司担心的逃票，有三点：<SPAN lang=EN-US>1</SPAN>、心态：要逃的还是会逃，即使技术手段再高明。所以，放过！<SPAN lang=EN-US>2</SPAN>、加装视频监控。<SPAN lang=EN-US>3</SPAN>、不定期整治、适当公开处罚。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">四、站内站外视频播放和广播提示地铁到来时间，提醒乘客，尤其在一些换乘枢纽站。目前只有在车厢所在露面的月台才有，其实在乘客在刷卡进站前就可以先看到。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">五、在地铁车站及列车车厢里灭火器等消防器材要多摆放，摆放处说明用途和使用方法，字体大而醒目。益处：<SPAN lang=EN-US>1</SPAN>、时时提醒消防安全，普及消防。我们的国民普遍没有受过消防教育，小学中学大学几乎都不教。<SPAN lang=EN-US> 2</SPAN>、应急。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">六、如何乘客让进出站更快：<SPAN lang=EN-US>1</SPAN>、协调电梯的上行下行比例和时段，电梯扶手多贴</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">左行右立</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">标志<SPAN lang=EN-US> 2</SPAN>、地面贴路线引导箭头，专人引导，拉线等，防止人流对冲<SPAN lang=EN-US> 3</SPAN>、出口指示明显，统一为箭头向上指北的地图，并附上出口处公交站点指示，标志建筑等。<SPAN lang=EN-US>4</SPAN>、几个</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆">出站口之间互相不联通的，要预先注明。<SPAN lang=EN-US>5</SPAN>、有可咨询的工作人员或志愿者。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体"><o:p></o:p></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">七、</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">强烈建议目前<SPAN lang=EN-US>6-8</SPAN>节地铁车厢中最中间的一节设为“<B style="mso-bidi-font-weight: normal">女性专列</B>”</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">。原因：<SPAN lang=EN-US>1</SPAN>、上海这几年处于结婚生子高峰，孕妇很多，体现人文关怀。虽有“老弱病残孕”的专座，但没有很好体现。而且很多刚怀孕的不好意思开口，初期体征也不明显。<SPAN lang=EN-US>2</SPAN>、上海是有名的时尚之都，上海女性爱干净，穿衣时尚轻薄，地铁又超拥挤，男女混杂，难免有肢体接触和疑似“咸猪手”纠纷产生。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">借世博东风设立“女性专列”会减少很多阻力，何况上海有尊重女性的传统，更有敢为天下先的能量！<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">八、</SPAN><B style="mso-bidi-font-weight: normal"><I style="mso-bidi-font-style: normal"><SPAN style="FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">缩小</SPAN></I></B><B style="mso-bidi-font-weight: normal"><I style="mso-bidi-font-style: normal"><SPAN style="FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: 幼圆">地铁内店铺规模。</SPAN></I></B><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">由于地铁交通方便，客流量大，所以商业利益的介入不可避免。交通动脉是希望旅客快进快出，强调</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">安全快速</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">，但商业希望旅客慢下脚步，停留消费，强调</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">粘性。所以在很多</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">时候，公共利益与商业利益会激烈博弈。店铺就如交通动脉上的肿瘤，少不要紧，多了就致癌，而且也是火灾、事故多发点和垃圾产生点。其实地铁站在规划的时候，可以在站外规划一些商业区域，乘客的购物行为均在刷卡进站前完成，包括目前的地铁报亭，时代报的免费发放都可以安排在站外。站内就是纯粹的交通。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">……<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">当然，上海地铁还可以强化调度水平，增加运能，设置地铁巡警，招募志愿者等措施来加强管理。但所有的管理所有的营运都只有围绕一个中心：</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">快进快出</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">，<SPAN lang=EN-US>2</SPAN>个基本点：</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: red; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">安全、快速</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">，才能完成自己的使命，才能接收世博会<SPAN lang=EN-US>8</SPAN>千万的浩浩人流的考验。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 幼圆; mso-font-kerning: 0pt; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体">亡羊补牢，为时未晚！<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P><BR><BR></SPAN>
回复：关注世博交通之三：上海地铁的八部天（地）龙
上海如果能设立女性专列确实也是不错的举措
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