郭汉尧管理沟通培训支招：下行沟通的策略有哪些
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">郭汉尧管理沟通培训支招：<SPAN style="mso-bidi-font-weight: bold">下行沟通的策略有哪些</SPAN></SPAN></B><B><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></B></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">（营销管理博客论坛）贵派电器营销学院院长<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" /><st1:PersonName w:st="on" ProductID="郭汉尧">郭汉尧</st1:PersonName>老师指出：下行沟通的策略有哪些？</SPAN></B><B><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">1.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">将「影响员工」列入管理目标。</SPAN><B><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">2.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">时常对员工卓越的工作表现作有意义的赞赏。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">3.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">以轻松的形式与员工交流。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">4.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">探访员工的工作地方，在员工的地方与他们会面。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">5.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">以开放的心态咨询及聆听员工的意见，尝试了解员工的立场。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">6.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">与员工分享非机密的资料，并谘询他们的意见。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">7.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">停止打击员工士气的行动或项目，并藉此来作一个学习机会。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">8.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">聆听占时间百分之八十；说话占百分之二十。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">9.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">向员工收取他们留传的谣言，并作跟进。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">10.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">置身于员工的岗位中，加深对员工职责的了解。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">11.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">每次管理层会议召开后，都向员工提供有关的资料。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">12.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">询问员工：「我是否已将我的愿景、使命和目标清楚地列明？」</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">13.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">询问员工：「我怎样可以帮助你的工作？」</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">14.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">询问员工：「甚么因素会令我们的顾客更满意或不满？」</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">15.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">赞赏于众人前；提点于个别中。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">16.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">找寻每位员工的优点。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">17.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">每天围绕一个主题，主动与员工交谈。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">18.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">与生疏的员工打开话匣子。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><FONT face="Times New Roman">19.</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">订下每月与员工沟通的目标。间中与员工一起享用午餐，藉此机会建立彼此间的信任。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
回复：郭汉尧管理沟通培训支招：下行沟通的策略有哪些
说的都很对，做到不容易。回复：郭汉尧管理沟通培训支招：下行沟通的策略有哪些
沟通很重要，有了良好的沟通，才会有良好的合作，工作才会顺利
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