餐馆店长培训手册
我的帖不用回覆 本帖最后由 it99master 于 2011-3-15 17:49 编辑 </I><BR><BR><P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN lang=EN-US><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT size=3 face="Times New Roman"> </FONT></o:p></SPAN></P>
<P style="TEXT-INDENT: 21pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><FONT size=3>作业员是以时间来工作,管理者以目标为中心来工作。这是管理者与作业员根本上的差异。</FONT></SPAN></P>
<P style="TEXT-INDENT: 21pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><FONT size=3>为方便起见以下管理者均称为店长。</FONT></SPAN></P>
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<P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN lang=EN-US><o:p><FONT size=3 face="Times New Roman"> </FONT></o:p></SPAN></P>
<P style="TEXT-ALIGN: center; MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><SPAN style="FONT-FAMILY: 黑体; FONT-SIZE: 12pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">第一章</SPAN><SPAN style="FONT-SIZE: 12pt; mso-fareast-font-family: 黑体" lang=EN-US><SPAN style="mso-spacerun: yes"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-FAMILY: 黑体; FONT-SIZE: 12pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">经销商(店长)的资质</SPAN><SPAN style="FONT-SIZE: 12pt; mso-fareast-font-family: 黑体" lang=EN-US><o:p></o:p></SPAN></P>
<P style="TEXT-INDENT: 21pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN lang=EN-US><o:p><FONT size=3 face="Times New Roman"> </FONT></o:p></SPAN></P>
<P style="TEXT-INDENT: 21pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><FONT size=3><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">一、</SPAN><FONT face="Times New Roman"> </FONT><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">店长的职责</SPAN></FONT></P>
<P style="TEXT-INDENT: 21pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><FONT size=3>★五项基本职责</FONT></SPAN></P>
<P style="TEXT-INDENT: 21pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><FONT size=3><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">(</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">1</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">)达成业绩的职责:不管店长是经营者还是营业者,必须担负起店中业绩的主要责任。</SPAN></FONT></P>
<P style="TEXT-INDENT: 21pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><FONT size=3><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">(</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">)管</SPAN><FONT face="Times New Roman"> </FONT><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">理</SPAN><FONT face="Times New Roman"> </FONT><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">的</SPAN><FONT face="Times New Roman"> </FONT><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">职</SPAN><FONT face="Times New Roman"> </FONT><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">责:对于店中的“人”、“物”、“钱”、“情报”等,店长都得充分管理、具体落实执行公司的各项规定。</SPAN></FONT></P>
<P style="TEXT-INDENT: 21pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><FONT size=3><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">(</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">3</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">)指挥统帅的职责:店长应该发挥指导、统帅部属的最大能力。正确与适当的指导,下属才能</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">100%</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">的发挥能力。</SPAN></FONT></P>
<P style="TEXT-INDENT: 21pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><FONT size=3><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">(</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">4</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">)解决问题的职责:有关于业绩或工作中所发生的问题,店长都必须思考与解决。</SPAN></FONT></P>
<P style="TEXT-INDENT: 21pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><FONT size=3><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">(</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">5</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">)判</SPAN><FONT face="Times New Roman"> </FONT><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">断</SPAN><FONT face="Times New Roman"> </FONT><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">的</SPAN><FONT face="Times New Roman"> </FONT><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">职</SPAN><FONT face="Times New Roman"> </FONT><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">责:在权限范围内,店长对于业务应有正确的判断。这和下属听命行事的立场迥异。</SPAN></FONT></P>
<P style="TEXT-INDENT: 21pt; MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'"><FONT size=3>★两项最基本的工作</FONT></SPAN></P> 本帖最后由 it99master 于 2011-3-15 17:52 编辑 <br /><br /> 非常感谢楼主分享这样的好资料!
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