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1.人力资源管理:(Human Resource Management ,HRM)
& i# ^; z0 X/ k& p' }人力资源经理:( human resource manager) 9 X0 O) @+ ?% n! x9 r% M
高级管理人员:(executive) ! P6 W+ Z" F# M* y+ I3 x
职业:(profession)
- r; _0 |" \; D1 n% e+ {道德标准:(ethics)
( _2 h( i& ]5 _: c* D8 X! w操作工:(operative employees)
1 V) N" E/ a8 [) }' d E$ _专家:(specialist) : {! x. p4 i& a4 h
人力资源认证协会:(the Human Resource Certification Institute,HRCI) 2. 外部环境:(external environment) % e5 @9 R& s9 D! |3 F6 W
内部环境:(internal environment) $ j+ m/ ^& G, Q4 k( t! A0 L% b
政策:(policy) / D* K2 l3 S# f# c: h
企业文化:(corporate culture) 1 F9 M5 f9 T2 n+ F; m* \! G! u1 n: b Q
目标:(mission) - I. B- h1 Y) G
股东:(shareholders)
* |% r, }7 ?+ X8 q0 H; H非正式组织:(informal organization) & l; r/ Q* f8 Z3 g: R
跨国公司:(multinational corporation,MNC)
! e- f& C7 ~3 _6 p% J" U管理多样性:(managing diversity) 3. 工作:(job) 8 @% F5 B4 e2 p# w, j3 Z! z- r
职位:(posting) 7 @6 v4 d5 [# z
工作分析:(job analysis) 0 m: Z* ~0 }' H5 _0 |, F u, ]4 w
工作说明:(job description) 8 m5 D( O6 Z1 Y# G* w
工作规范:(job specification)
( K. y& s5 r2 T( N工作分析计划表:(job analysis schedule,JAS) ; |% d& m/ a T' D1 e! H. V4 W/ `+ {
职位分析问卷调查法:(Management Position Description Questionnaire,MPDQ) ; ?2 e- O( c" L6 ?1 u6 r" i" L
行政秘书:(executive secretary) . g s- C2 ~8 [+ o6 ]' ^
地区服务经理助理:(assistant district service manager) 6 @; F9 a, ?# ?# \
4. 人力资源计划:(Human Resource Planning,HRP)
% g3 P) V8 T) V0 Q! E6 O战略规划:(strategic planning) 2 X& P/ Y* h3 O! J7 b4 ~; y9 L
长期趋势:(long term trend) 4 v# }. U, M7 m9 h. l% j
要求预测:(requirement forecast)
3 L6 I1 ?* p' H* Q& K0 w% P; c供给预测:(availability forecast) 2 K, H9 C/ k- N$ x
管理人力储备:(management inventory)
+ s- [: Y A7 \ ]# w3 h裁减:(downsizing)
$ w3 v& g* O* L人力资源信息系统:(Human Resource Information System,HRIS) 2 {! |1 _" G. M' [! E V
5. 招聘:(recruitment) * z& A" K g, j
员工申请表:(employee requisition) 4 j/ x# Z0 K: A2 M+ `& @: C7 r
招聘方法:(recruitment methods) * @- I4 ?' `9 g* B
内部提升:(Promotion From Within ,PFW)
, \' o# y, ?. n( r G工作公告:(job posting)
* {4 P' X; ]" ^7 v广告:(advertising)
3 c, ~( ?; b0 p; Y) ]职业介绍所:(employment agency) 5 z' k9 t# ?6 _% b; B
特殊事件:(special events)
% G* |& d7 R" y+ X( z, Z0 R实习:(internship) ; H* M9 d* Z' B0 W, v
6. 选择:(selection) 7 t) Y9 p% H+ e, P: \- N" F
选择率:(selection rate) ; J$ E5 a) r; t0 N: T4 U+ O
简历:(resume)
, I" A( t) b8 y" }4 [# l" e标准化:(standardization) ! F# Z9 h2 ?: G! e
有效性:(validity) + _& a+ d& a! L( R
客观性:(objectivity) ' \0 j% c: I+ o
规范:(norm) 0 x* u2 |8 y6 }, g' R7 `6 h
录用分数线:(cutoff score) 准确度:(aiming)
- s: a/ s2 Z4 `! l4 T# H业务知识测试:(job knowledge tests)
5 C; Z: S) K' n9 T) Q/ e求职面试:(employment interview) 0 C: [8 V. d, c% y! P- L
非结构化面试:(unstructured interview)
8 N, k1 s/ S" T" d7 b结构化面试:(structured interview) 8 X2 z% Q9 k% m% `$ O
小组面试:(group interview) ) t6 h, ~( ], ?- ^6 _
职业兴趣测试:(vocational interest tests)
5 Q/ R. n% z0 ?- Q; O会议型面试:(board interview) ) ^3 s/ c( n$ L: k: D7 f) O4 S! N1 _
7. 组织变化与人力资源开发
3 W2 F1 E D+ W) K人力资源开发:(Human Resource Development,HRD)
& D4 t2 m& ]* c* H培训:(training)
" a# k% [# k. W! ^9 z开发:(development) + ]5 e4 l( l0 d# ^( |! ^
定位:(orientation)
' `, c N/ O4 w8 y训练:(coaching)
# @: m! T7 {4 i, O- |9 w. H辅导:(mentoring)
2 [( d* q s4 b; `经营管理策略:(business games) ( m( |8 M4 r1 {6 [# B! J
案例研究:(case study)
, G5 ]2 u; H2 |8 V) ^会议方法:(conference method) # t# G1 n- b: I. l: c
角色扮演:(role playing) 3 k; X F4 ]- t) G) m$ B
工作轮换:(job rotating)
- Y/ R" r$ p2 G8 @: f7 ~在职培训:(on-the-job training ,OJT)
# a, c5 q% Q0 }8 g媒介:(media)
7 u( [2 c1 W4 n6 b' ?6 H6 ~8. 企业文化与组织发展
' E, G' e+ R d* ]2 B4 g4 M企业文化:(corporate culture) 0 D! s+ d Q9 ^: K% Q8 ]. A
组织发展:(organization development,OD)
5 ~/ q# f0 H4 j1 S0 ]8 \调查反馈:(survey feedback)
9 C& [, m+ ]% r0 O. b! T' e质量圈:(quality circles)
E: L% @- ~. w目标管理:(management by objective,MBO) 2 L; a3 G# F0 S# Z
全面质量管理:(Total Quality Management,TQM) G3 o1 \; K7 s2 p6 v% `) H6 J
团队建设:(team building)
5 r, L8 K) M7 I3 Y9. 职业计划与发展
1 K# Z# V) `5 _5 k7 V1 a职业:(career) : Z7 J" y. t; ?% Q2 b/ |
职业计划:(career planning)
' h2 T$ W0 N8 \/ L职业道路:(career path) 0 a# j7 _8 S0 L0 } i
职业发展:(career development)
# Q/ A4 M0 w ?自我评价:(self-assessment) ) @( w: @/ K+ r/ h0 D, B
职业动机:(career anchors) ; h0 H, w. ?$ z: q2 z$ i
10. 绩效评价 . w6 O7 o h& z& m) Y
绩效评价:(Performance Appraisal,PA)
4 g7 V3 c2 v4 d q' _9 Y小组评价:(group appraisal) & S6 u( z# u7 D3 X) Y! D
业绩评定表:(rating scales method) % E8 \! ?6 v: p- ]$ R: L) _
关键事件法:(critical incident method) ( h* A9 P% @/ |. m
排列法:(ranking method) ; f+ w3 c4 {, ~- [
平行比较法:(paired comparison) + X6 ^% w9 X# z, C
硬性分布法:(forced distribution method) 9 P; T: E8 w8 f% s/ Y% h% {8 Z
晕圈错误:(halo error) , Y: l1 v5 }0 x) K1 K- x. z
宽松:(leniency)
( o. l. I! E) \ _% K- v严格:(strictness) & Z( P" `2 s, V$ y3 l( A
3600反馈:(360-degree feedback)
H1 E% K- J" {% ?# H叙述法:(essay method)
0 }: v* Z2 Q+ ~& a7 q! ]# R4 M集中趋势:(central tendency)
" r9 v9 @0 o/ i1 I4 |/ M- G11. 报酬与福利
0 ]+ x" ^" I) _7 A2 T( T2 Q报酬:(compensation) 4 L& v$ d+ f0 A
直接经济报酬:(direct financial compensation) 8 W# Z* D+ ]' e
间接经济报酬:(indirect financial compensation)
* u2 k, o$ E1 b3 }9 \. c非经济报酬:(no financial compensation)
- q6 g* K3 A( x! o9 D" j% p" o公平:(equity) ( y$ n! J5 _4 i' ]
外部公平:(external equity)
9 `& b6 m" K: A1 b6 N5 t内部公平:(internal equity) 7 k& e1 P3 [/ A C* s4 y
员工公平:(employee equity)
1 b% |& ?- Z8 t* m$ ?0 A" }小组公平:(team equity)
. E# T$ s: c# e m( o工资水平领先者:(pay leaders)
0 ?% G/ Q) ^* r* e2 \ I9 z+ D1 x, n现行工资率:(going rate)
# @1 q( c1 H: N( J2 H工资水平居后者:(pay followers) 4 Z5 z+ m* G/ ~: H( u' w
劳动力市场:(labor market) & e' N- f! f1 F0 W
工作评价:(job evaluation)
* F( ]! C% Z% w n. R! Y排列法:(ranking method)
( P- A8 j. I: e4 b1 ~分类法:(classification method) / g: h% P; @, O# r: E- w
因素比较法:(factor comparison method)
. E7 l/ X5 ~) O: R: E; Z评分法:(point method) , N" f7 ^. o. o
海氏指示图表个人能力分析法:(Hay Guide Chart-profile Method)
6 D; A) m# j- \. g0 d# h工作定价:(job pricing) + U; x5 |6 j7 I Z& K( I
工资等级:(pay grade) 3 I( z+ N) z" x! {' v
工资曲线:(wage curve) 4 G( a* b5 N3 t4 p6 o
工资幅度:(pay range) 1 c, L1 n- p& N8 W9 W; c
12. 福利和其它报酬问题 4 ], s7 s' f+ D, \% F5 J
福利(间接经济补偿) . U. b5 [: v9 U+ M$ _
员工股权计划:(employee stock ownership plan,ESOP) + [1 y( I7 p Z' d! j4 B
值班津贴:(shift differential) 0 x' ^4 R# s0 `% c- U- F* c
奖金:(incentive compensation) 9 S& l+ L# b0 l9 S
分红制:(profit sharing)
4 r5 i6 ^1 y* D$ W13. 安全与健康的工作环境
( T, H( y. \- X6 ^' |安全:(safety)
8 m4 q2 y' B* c' f- Y/ o健康:(health) 6 H7 W, X% p# q0 f, R1 q
频率:(frequency rate)
2 J$ f( T" V( {# n$ e8 H9 J紧张:(stress) 4 f2 \3 h- z! t8 y) Y
角色冲突:(role conflict)
) @0 v7 B+ e0 ^6 V* h催眠法:(hypnosis)
2 p, M# d8 U$ J; n/ J [ m5 J1 k酗酒:(alcoholism)
. j/ T; b" M7 U: R+ b: C14. 员工和劳动关系 ( G( K7 W ^1 `- a6 }
工会:(union) # g; Y. Q% Z4 y* S* x9 @) Y
地方工会:(local union) " ^' @# a+ b: ?& y! U; Z
行业工会:(craft union)
( O& i4 W4 v3 B- o产业工会:(industrial union) 3 q9 u! v3 n6 U. N$ m+ O& v
全国工会:(national union)
* [' b& Z. J& b3 l. Y8 D5 s谈判组:(bargaining union) 0 f0 R' [& S1 f. F. E! s
劳资谈判:(collective bargaining)
7 v$ ?4 g2 A4 Q/ U# @5 s仲裁:(arbitration)
* i5 h! A$ J! g罢工:(strike)
2 \+ I% T; X a% `4 [# d3 a e内部员工关系:(internal employee relations)
, \" P( p% ^2 C7 V纪律:(discipline)
2 I0 v7 M7 R% T3 C+ | C" l( U纪律处分:(disciplinary action) - v4 j/ e, A, e+ ~' o' h
申诉:(grievance) $ A3 K9 a8 O) W, V8 M3 F
降职:(demotion) 7 s" ~- Y) X# v. R+ ^9 t
调动:(transfer) 晋升:(promotion) 9 x3 b: M/ A3 @, l
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