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" W4 H$ q5 ]* ~2 A* x" `4 N3 x1.人力资源管理:(Human Resource Management ,HRM) ; ~' A# U6 b5 W* a6 }
人力资源经理:( human resource manager) : F* h( o# o3 H1 g7 U3 f
高级管理人员:(executive)
9 f" s3 O6 s9 |+ C( m5 j职业:(profession) ' ~) j8 M5 h0 u: i$ V
道德标准:(ethics)
" P! d$ J3 R U0 S操作工:(operative employees)
) y6 F5 I2 |3 {: y/ H6 H) Z% V专家:(specialist) 4 Z `/ r: h" H$ ?
人力资源认证协会:(the Human Resource Certification Institute,HRCI) 2. 外部环境:(external environment) % @& }$ `* u/ ?" v( A) K
内部环境:(internal environment)
: }; \! U: A/ D; W/ u; K9 c政策:(policy)
! P( Z* c' M" O0 V# m, W企业文化:(corporate culture)
* b8 w7 F: z1 X9 A. ~目标:(mission)
. ]0 S3 d; Z8 t' l3 u$ `) c3 q股东:(shareholders)
4 ~# ^5 E2 `, b非正式组织:(informal organization) ) u+ f3 A- V% W
跨国公司:(multinational corporation,MNC) 7 s7 R7 b( K$ g+ b( Z& b
管理多样性:(managing diversity) 3. 工作:(job) 7 U3 w* }, b; y0 N
职位:(posting) , E6 w; t& E; ]4 v2 R' K
工作分析:(job analysis)
+ F' W- J" n! `% X/ F工作说明:(job description) ' z1 p m1 F/ {* T
工作规范:(job specification)
/ v1 |0 b5 v1 h4 ^, z( i7 I工作分析计划表:(job analysis schedule,JAS)
( u1 w7 Y# M& \* x! J职位分析问卷调查法:(Management Position Description Questionnaire,MPDQ)
+ L* {8 _; R- C. s t行政秘书:(executive secretary)
% b& r: q, g( N: r. T地区服务经理助理:(assistant district service manager) & P* s9 R$ n j9 x. d% Q" V
4. 人力资源计划:(Human Resource Planning,HRP) ( X4 K' P; K7 d4 w2 ^. M
战略规划:(strategic planning)
# _& a# i, W. W; g- Y+ i长期趋势:(long term trend)
/ l6 p$ r! e8 J# a4 h' F5 @要求预测:(requirement forecast)
& p/ X! ]2 @3 _7 m. F2 F供给预测:(availability forecast)
3 N7 i, D& a# \. p: t7 |: ~管理人力储备:(management inventory)
/ j# w' i Y1 M+ `8 o# V! s裁减:(downsizing)
- p1 S: h5 K: M2 [8 l( I: [人力资源信息系统:(Human Resource Information System,HRIS) 9 q" C! ]! f: z+ g$ f1 u0 v1 O3 z
5. 招聘:(recruitment) g5 o' I& t# t+ F
员工申请表:(employee requisition) 9 d! X8 y" i; L. N3 O
招聘方法:(recruitment methods)
; E$ U2 h' r1 H4 R内部提升:(Promotion From Within ,PFW)
6 }2 E9 p. y }6 ]工作公告:(job posting)
4 z: I* K, T) B! p; o广告:(advertising)
, r: S+ |9 I$ U* a4 B职业介绍所:(employment agency)
2 A3 w& v" D4 D) B* e" A特殊事件:(special events)
R" k3 A! [* X! k) a) `0 K) w* P: L8 G实习:(internship)
* A( q4 J- q: { F9 Y3 A8 K6. 选择:(selection)
& K# @- f3 \4 T1 A0 `5 N选择率:(selection rate) & C' t4 _* |$ O% Q
简历:(resume)
6 O$ S' f4 E8 A M1 k" n0 k: I) o标准化:(standardization)
" c, \: D, o; M( I有效性:(validity) & `9 i# P3 c' y$ H3 M. a7 a
客观性:(objectivity)
0 q4 n+ j0 Y) t) M9 C规范:(norm) ) ^( {& |3 v- Z& e `
录用分数线:(cutoff score) 准确度:(aiming) * h8 h6 l8 B! @( K& y
业务知识测试:(job knowledge tests) 3 ?$ p1 I( i/ Z6 }, X2 O
求职面试:(employment interview) - _( U' ]* Q; Z9 r) @* Y, `. o
非结构化面试:(unstructured interview)
' k. y& g! d2 ^结构化面试:(structured interview)
$ Y/ r7 c% |- M9 H8 u$ A8 p1 {小组面试:(group interview)
$ B, c% e1 v& U& B' T; B职业兴趣测试:(vocational interest tests) ( ~, G' n7 c( h( g
会议型面试:(board interview)
3 E- Z( a5 b1 D% K( Q7. 组织变化与人力资源开发
0 i7 U6 E8 f. {& q# `' n* y人力资源开发:(Human Resource Development,HRD) 2 {* F$ t2 S0 a% N1 D- Q
培训:(training)
" i4 f+ }+ c! W* i5 L开发:(development)
% `9 @3 d- O, D定位:(orientation)
1 P6 z6 P9 A9 m! c; n$ c$ k训练:(coaching)
9 w1 R9 I+ |' G* j5 @1 R) `辅导:(mentoring)
, A+ w x7 S+ W5 |: Y+ t0 Q" b: w经营管理策略:(business games)
: A4 J" a7 ?( ]" G5 B案例研究:(case study)
) N O6 s' O a0 k; i" P6 l, M会议方法:(conference method)
: @) K, k& n' R角色扮演:(role playing)
. }! s8 C2 L' R' @5 N) i* m工作轮换:(job rotating) 8 O+ n3 p5 c5 X) _" N) I
在职培训:(on-the-job training ,OJT) / s8 _! o0 B Q u, R; y
媒介:(media)
4 b1 J4 e; A; T4 p z3 d% r9 ~8. 企业文化与组织发展
9 E/ z4 J1 [0 I1 w/ I企业文化:(corporate culture)
% J9 S0 v: ]7 p组织发展:(organization development,OD)
" Q3 [$ d/ P) k& [! g" @ S4 n7 H调查反馈:(survey feedback) # N1 U( S8 e% t4 Q
质量圈:(quality circles) / t" f: f4 p+ b6 l0 A9 Q+ g
目标管理:(management by objective,MBO) , |+ e1 t4 w4 E+ n% G5 {- ~
全面质量管理:(Total Quality Management,TQM) 9 q- O3 | V$ f8 m! G b2 `
团队建设:(team building) ! o' e5 N- ]8 K% R, k7 {
9. 职业计划与发展
+ C& Z) a0 f5 U职业:(career)
5 Z# Z8 C" @5 R3 y- g3 F" X8 S. a职业计划:(career planning)
) A9 [* k* { o" D9 {/ `2 ]职业道路:(career path)
3 t, n( f! j* E/ G. [6 U职业发展:(career development)
' u! |6 i5 \6 s/ W6 D自我评价:(self-assessment)
5 H3 s( n' A, G0 U" a8 ?职业动机:(career anchors)
8 y9 G* w$ T) j8 ]3 R2 X10. 绩效评价
1 z6 {1 L5 s- R; j: ^% I绩效评价:(Performance Appraisal,PA) 1 \* a/ p# N2 {- W+ q9 @/ r3 w O
小组评价:(group appraisal)
; Q4 u3 b1 E' f* r( ^业绩评定表:(rating scales method)
9 A9 L# N+ ]8 H关键事件法:(critical incident method)
3 y, y3 L4 ]3 i8 G排列法:(ranking method) ( b( p% D. f7 a* q" L
平行比较法:(paired comparison)
6 E/ S" k% [1 B" m, C/ N硬性分布法:(forced distribution method)
1 `' t- Q2 Y( {# }- t. H. c晕圈错误:(halo error)
5 {3 k2 ]! x8 w! B1 f' M( b& s宽松:(leniency)
- ~# _" o4 Y! w* w& o严格:(strictness)
! b7 S+ L4 J+ `9 u3600反馈:(360-degree feedback) & y2 F: [7 J' _5 Q: q ~
叙述法:(essay method)
- |5 X! z: M8 j3 D集中趋势:(central tendency) ) a8 B9 _9 R J0 m3 a9 X
11. 报酬与福利 8 b* Q6 P1 y6 A
报酬:(compensation) 8 a) I/ R1 ^# q1 S- R
直接经济报酬:(direct financial compensation)
p- D. `& N( |3 F0 A间接经济报酬:(indirect financial compensation) ?# P: j Y3 G0 C' T0 x4 z8 v7 ?
非经济报酬:(no financial compensation)
$ H1 c0 a! m% K, L公平:(equity)
# Z; o) v3 }8 Z0 B/ u8 g- O. d外部公平:(external equity)
* u' _0 g7 ?+ [9 S/ d8 _内部公平:(internal equity) ) j" m- }* z) |: Z8 q5 w
员工公平:(employee equity) Y/ q; Z9 Z' _1 t1 _; X' o; g
小组公平:(team equity) ; e1 g7 p2 W5 _3 d. N, Q6 B
工资水平领先者:(pay leaders)
: V ^* [) Q$ R4 T现行工资率:(going rate)
2 o/ S' `, e: |4 z4 Y工资水平居后者:(pay followers) ' l, O" N1 z+ ?4 l7 {
劳动力市场:(labor market)
$ u& C8 z0 h& I' G5 z" [5 v工作评价:(job evaluation)
& a# j. @" W3 \6 }+ u排列法:(ranking method) * i1 f( m* p( O L8 o1 e- Y: [
分类法:(classification method)
; f6 f) P, z5 k2 B! p6 M因素比较法:(factor comparison method)
- W- u0 j0 ~5 Y* P/ D! B, d评分法:(point method) , s" j* V- S6 V- B3 }) U
海氏指示图表个人能力分析法:(Hay Guide Chart-profile Method)
* i% S) m6 Q4 H8 e工作定价:(job pricing)
; V$ g% v% {9 m0 ]工资等级:(pay grade)
' {; d. o, n# Z/ ^0 x工资曲线:(wage curve) 4 y' Y4 c1 o. D5 T
工资幅度:(pay range)
. ~. [& u: I; q. }12. 福利和其它报酬问题
' @# q! `! j6 x3 N$ A% ]' @& f福利(间接经济补偿)
5 y/ u' ? `5 g! B9 n$ C员工股权计划:(employee stock ownership plan,ESOP) Q; U. e- D5 ~2 g- Z. V, t' w8 X
值班津贴:(shift differential)
* `- }, W8 C. Z' a% @奖金:(incentive compensation)
K1 u2 w/ m; z$ T分红制:(profit sharing) % q0 \5 [/ ]5 l+ n
13. 安全与健康的工作环境 . J3 S5 W' c$ M& S1 j# p: v: O+ O
安全:(safety) ! t# y- r3 o' | F
健康:(health)
$ F; X5 }# ^2 _4 z+ p. i' O频率:(frequency rate) - L8 }. }( d9 M
紧张:(stress)
2 h6 P2 \. `& F$ [角色冲突:(role conflict)
; ^6 t5 b7 t M+ N3 L催眠法:(hypnosis) : `6 Y) M* G: O7 ]; J3 H
酗酒:(alcoholism)
4 v" C# I' ^/ p14. 员工和劳动关系
f7 w$ G2 I+ v- M6 h+ {) f工会:(union) 4 `% Y f7 d" c$ Y
地方工会:(local union) 8 J$ Z% w4 m: D$ @1 X
行业工会:(craft union) * ?( c( ]) ]$ S# j% L/ W/ n& |1 W2 ^
产业工会:(industrial union) / ?( U9 F6 g. `* R; i7 T8 a
全国工会:(national union) 1 R& q- |: S2 l( K9 b3 R% U0 ?; m
谈判组:(bargaining union) / `2 K! q q& L. b Q U5 q
劳资谈判:(collective bargaining) 9 f( n( z- M3 O% w/ p+ a
仲裁:(arbitration)
, a6 O3 g. a4 A* }/ s罢工:(strike) & X# s0 G! ]( S, Q3 b# a: O
内部员工关系:(internal employee relations)
: H- X j8 W8 f# W" W! d! l纪律:(discipline) 5 A/ J0 K5 X& k/ {
纪律处分:(disciplinary action)
: r1 k+ L0 B7 Q4 `: x( r5 T申诉:(grievance)
" r0 Y& o9 {- [/ D) [降职:(demotion)
6 ^- i# A2 W7 y调动:(transfer) 晋升:(promotion) 7 v$ Y3 M7 h4 @' f4 r
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