裁员处理技巧

tracy shi

前几天在一家国外的网站上看到一篇关于如何处理裁员过程中员工情绪失控的问题以及应该注意哪些事项的文章，其中提到一点“It’s ok to say I don’t know”. 因为在裁员过程中，员工会有很多疑虑和问题，作为HR的我们可能由于想抚慰员工的关系，便告诉他们一些我们自己也不知道或不确定的事情或决定，但是”It is ok to say I don’t know” 有几点原文作者的想法，我看了之后，觉得很有道理，所以现分享给大家：

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1.       We are all human and Humans naturally have fears. Don’t be surprised or take it personally if you are met with tears, angers, or other strong emotions. Everyone reacts in their own way during times of uncertainty.

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2.       Tell them all you know. Hiding details or facts from employees rarely benefits anyone. And, employees eventually find out the full truth, if you haven’t been 100% upfront with the details from the beginning. You lack of transparency will against you in the future.

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3.       Admit that you don’t know. In this environment, nobody knows all the facts or all the possible outcomes, the best thing you can do is to admit what you don’t know and let them know when you expect to have more information.

 

还有几点，待整理后分享给大家。

琰

有没有中文滴呀。

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