工程交付的项目管理

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电梯直达

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发表于 2010-1-8 17:47:00 |只看该作者 |倒序浏览

<SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">课程大纲<SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">
一、交付面临的问题<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>
1.          深度剖析华为“发正确的货！”运动背景<o:p></o:p>
2.          交付推迟，客户投诉，到底是谁的错？<o:p></o:p>
3.          利润流失：二次开发、重新发货、工程资源闲置<o:p></o:p>
4.          有哪些措施能减少客户满意度降低，品牌和市场竞争力下降！<o:p></o:p>
二、什么是端到端交付？<o:p></o:p>
1.        端到端就是从客户到客户。<o:p></o:p>
2.        前端从客户处获取需求和合同<o:p></o:p>
3.        后端向客户交付合同所规定的产品与服务<o:p></o:p>
4.        集成公司各业务模块，与客户、合作方协同运作提供产品和服务<o:p></o:p>
5.        端到端流程在公司总流程中的位置<o:p></o:p>
三、端到端交付的运作体系<o:p></o:p>
1.          端到端交付的组织构成，如何打通？<o:p></o:p>
2.          如何构建交付运作的运作支撑平台<o:p></o:p>
3.          重大交付组织高层责任人的保障<o:p></o:p>
4.          单项目管理Sponsor/PMO/PM的职责<o:p></o:p>
5.          交付项目组组织结构和流程<o:p></o:p>
6.          区域交付组织体系<o:p></o:p>
7.          合同交付履行总体计划和分计划的制定和衔接<o:p></o:p>
四、工程项目管理<o:p></o:p>
1.        项目组运作关键点——销售项目组<o:p></o:p>
2.        项目组运作关键点——合同交付项目组<o:p></o:p>
3.        项目可交付性风险分析－CMT表<o:p></o:p>
4.        问题、求助升级运作及解决模式<o:p></o:p>
5.        合同重大交付问题通报管理制度<o:p></o:p>
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<SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">讲师介绍
<SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"> <SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 12.65pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -12.65pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 12.65pt">赵新玉先生  <o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 21.35pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 1.0gd; mso-list: l0 level1 lfo1; tab-stops: list 21.0pt">l   技术营销专家<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 21.35pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 1.0gd; mso-list: l0 level1 lfo1; tab-stops: list 21.0pt">l   华为公司原营销副总裁<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 21.35pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 1.0gd; mso-list: l0 level1 lfo1; tab-stops: list 21.0pt">l   清华大学特聘教授<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 21.35pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 1.0gd; mso-list: l0 level1 lfo1; tab-stops: list 21.0pt">l   德为管理咨询有限公司首席顾问<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 24.5pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -24.5pt; mso-char-indent-count: -2.71; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 24.5pt">职业经验：   历任华为副总裁、服务产品线总裁，华为营销全球区域负责人。11年华为公司高级管理经验，华为服务营销创始人。四年中领导华为服务营销业务从零发展到20多个亿，组建了华为服务营销的销售管理、商务管理、市场管理和服务产品行销和开发管理的组织和队伍建设。曾为中兴、同洲电子、国人通信、中达等企业提供过培训或咨询服务。<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 24.4pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -24.4pt; mso-char-indent-count: -2.71; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 24.4pt">     是华为SPMT委员会、营销商务授权管理团队、产品定价专家团等重大决策团队的的核心成员。<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 10.85pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.85pt">营销项目：主持并参与的重大营销项目：<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt">        1、1.2亿元中国电信维保项目（中国第一单服务项目）<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt">        2、8200万元泰国AIS项目<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt">        3、4000万元香港和记专项服务项目<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 10.85pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.85pt">管理项目：主持并参与的重大管理项目：<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt">        1、IBM客户关系管理项目<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt">        2、 IBM市场管理（MM）项目<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt">        3、 IBM工程交付端到端管理项目<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt">        4、HP华为服务体系变革项目<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt">        5、HP华为服务业务设计及运营项目<o:p></o:p>
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<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 10.8pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.8pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.8pt">             ------<o:p></o:p>
<P class=MsoNormal style="MARGIN: 0cm 5.25pt 0pt 10.85pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: -10.85pt; mso-char-indent-count: -1.2; mso-para-margin-right: .5gd; mso-para-margin-top: 0cm; mso-para-margin-bottom: .0001pt; mso-para-margin-left: 10.85pt">擅长课程：《行业市场拓展》《集成项目管理与质量管控》《技术服务营销》《服务业务设计与运营》《专业销售战术与技能》《技术服务质量管理》《成为优秀的售前工程师》等（以上课程均成功举办过公开课、内训）<o:p></o:p>
 
 
 
 
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