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1. 人力资源管理:(Human Resource Management ,HRM)
9 _( W, Z4 e: J* ]2 ]9 S人力资源经理:( human resource manager)& |; h# B2 r6 O% g1 ? @, C+ n
高级管理人员:(executive)
3 ?+ o' z1 R0 J职业:(profession)
7 N$ l, y+ B! B道德标准:(ethics)
" |1 M$ I1 s4 G' F* D0 T3 J. u操作工:(operative employees)
2 @$ @' a% v0 \$ ^( ~1 X+ F$ H8 S专家:(specialist)
$ t1 `3 A7 n6 C" a1 G人力资源认证协会:(the Human Resource Certification Institute,HRCI); H. o1 a9 C( }
2. 外部环境:(external environment)! ^% P8 Z" B) W+ Q, B3 S9 M
内部环境:(internal environment)/ \- d( X" R1 b+ R) r( g* b
政策:(policy)
$ G; h$ ~( k" m企业文化:(corporate culture)% g# J1 J* ^5 d8 T7 I/ g
目标:(mission)
% v% c+ e1 | P股东:(shareholders)9 z; {5 x0 c) I& [, |9 {
非正式组织:(informal organization)
4 T; Q7 H# N! D+ Y$ D; B [6 Z跨国公司:(multinational corporation,MNC). F& t3 b# T6 r U- E' Z8 N) B
管理多样性:(managing diversity)$ Z, Q, P. U: `7 t% b# i
) D E$ A) u" N$ x) x$ ?' f3. 工作:(job)9 k% ?/ w5 Q* l' t( ^2 \
职位:(posting), w4 K* a3 L& L" E; r& [) ^
工作分析:(job analysis): E& { p. N$ g7 w& w) B
工作说明:(job description)1 x2 ?: I/ i# n1 A9 e: |
工作规范:(job specification)
" u* z2 R" [! T+ T1 Y6 V- e工作分析计划表:(job analysis schedule,JAS)3 y% }9 `7 J, ~ E( @
职位分析问卷调查法:(Management Position Description Questionnaire,MPDQ)# b6 c% v, ]# v
行政秘书:(executive secretary)
7 x" f2 b& e( s地区服务经理助理:(assistant district service manager)
+ x& w0 _. i# r5 _2 A7 y) U( ~9 a& z q8 |: H& e
4. 人力资源计划:(Human Resource Planning,HRP)! D- ?' K2 V) H* O: _
战略规划:(strategic planning)
/ T+ O/ p. V5 h7 R; h1 ]2 A5 g7 U长期趋势:(long term trend)7 q- ~/ E9 k0 T) V
要求预测:(requirement forecast)& |( P1 J# o0 y$ G9 k" m3 y
供给预测:(availability forecast)0 b! @3 }& G" x' H/ h5 Z
管理人力储备:(management inventory)
* x% o n) Z3 u( e裁减:(downsizing)
3 i2 D) b# W- K% y6 G4 u; }; l人力资源信息系统:(Human Resource Information System,HRIS)
$ p' J5 h# Z6 g- ~' l
/ V( F8 M7 a# `+ C7 }# {5. 招聘:(recruitment)
S7 v6 y$ r3 m2 L3 p0 x: b- x5 D员工申请表:(employee requisition)* a, O7 W* o' D) v: }* j
招聘方法:(recruitment methods): |9 F. e" C, ]0 m7 W: P5 Y* \
内部提升:(Promotion From Within ,PFW)6 W9 f2 z. `$ g* b4 D, X6 l
工作公告:(job posting)! f6 w& @3 ^- m' Y/ x9 z3 U
广告:(advertising)
. f9 u- ?8 ]0 _+ p' ^, ~7 d职业介绍所:(employment agency)
3 u9 j( `8 _) ]1 t; D) b特殊事件:(special events)
" g8 f% x" Y7 h# y; u实习:(internship)
* [9 x+ B1 c6 L4 Y9 g/ _
- w5 f: N" |/ Z6. 选择:(selection)
+ g* M3 m. i, V+ {选择率:(selection rate), o1 K; i- M0 u6 ]$ U! @' R
简历:(resume)
, x: I# o" W3 q5 M! U% L& e
2 m' M; m+ j4 l1 x6 J; |标准化:(standardization)- g% d, o1 C9 m4 ~) |# ?
有效性:(validity)
$ H' @1 I3 L2 W客观性:(objectivity)
3 X! S% c1 F$ {5 P/ z- `4 o规范:(norm)
9 N* _5 ?' _ X录用分数线:(cutoff score)
; Y6 S* l$ q0 P/ ]准确度:(aiming)$ c8 ?! ^: x+ c
业务知识测试:(job knowledge tests); ]3 E1 e1 M/ F; O. g( ~
求职面试:(employment interview)
* X3 J* x8 V; x6 U非结构化面试:(unstructured interview)# h+ J; o0 c' U# f1 n; c8 s
结构化面试:(structured interview), ~- \$ r. o7 g1 ?7 q6 C+ m/ H
小组面试:(group interview)" D u% W; _. x1 n4 a
职业兴趣测试:(vocational interest tests)8 p5 a: @" l+ U5 j! T
会议型面试:(board interview)/ l" G9 ~3 r2 t8 X7 b; `* m2 |
7. 组织变化与人力资源开发6 l# p' F; B! P/ V& d. b9 d7 `
人力资源开发:(Human Resource Development,HRD)
5 j& F* E8 i2 D4 Z: C2 X+ H# b W- N培训:(training)
+ }' o2 N Z% f. [; u( Q开发:(development)1 h! x: A' w& s# p {: ?! |
定位:(orientation)3 X: M! h) }) s" C2 @; f9 m
训练:(coaching)2 H8 d5 O' y6 [$ j+ H5 l+ `
辅导:(mentoring)' J# F& _: Q9 R( u- ]
经营管理策略:(business games)
& z* J0 g6 y: S: R0 s- t& _案例研究:(case study)
' Q ~' }' M+ O* D, ~& B! D会议方法:(conference method)
7 v/ i$ H/ `& ]角色扮演:(role playing)' l' k2 p7 J1 @4 d$ I8 q. O# V
工作轮换:(job rotating)
* O: l! H2 S$ g. y在职培训:(on-the-job training ,OJT)
/ H+ d9 u( u/ D3 o+ c媒介:(media)
& w$ b" |1 V7 z- h- B+ U" f8. 企业文化与组织发展
% w0 K; w8 Q- |+ J( W企业文化:(corporate culture)
/ c5 r2 x, {4 u; H) a3 U( O0 }组织发展:(organization development,OD)7 r% G( g( J2 q
调查反馈:(survey feedback)! z+ i9 i9 h( E$ z! l
质量圈:(quality circles)
+ R1 Z2 j( E7 Y4 z8 E/ H目标管理:(management by objective,MBO)
/ P& ~0 @- y2 @, q2 b全面质量管理:(Total Quality Management,TQM)
9 x8 R4 Q# Y) s; D8 g& {: O' P团队建设:(team building)2 |* @% I# Z5 Y/ j& L9 f( W. @2 x
9. 职业计划与发展' _& j. j n6 e# m% g; G
职业:(career)7 e8 q, b2 p" n, K' J! k
职业计划:(career planning)2 z6 x5 T& a! I! M: V
职业道路:(career path)
' ], i5 E n- t* i% A职业发展:(career development)
* O- {2 C: e) N o6 X- O1 i自我评价:(self-assessment)
" X/ f. _+ l* }! G* d职业动机:(career anchors)+ I* l/ g+ R. O4 v. T- G; Z* Q+ B# q
10. 绩效评价
5 v; R3 B: S$ `8 E绩效评价:(Performance Appraisal,PA)
; v1 ` v+ M4 n' Z/ a( \( R; x; h小组评价:(group appraisal)
' [ W" ?7 r" J4 h& e/ c业绩评定表:(rating scales method)
3 @$ [' i" d3 s* y! Q6 Q" B关键事件法:(critical incident method)
' ?$ e; R/ }3 D排列法:(ranking method)
9 T9 ^: O& S: t9 W8 Y6 c4 P8 Q平行比较法:(paired comparison)5 }( U, J [0 D0 d
硬性分布法:(forced distribution method)& `; c4 ]7 @/ N
晕圈错误:(halo error)
6 V& h: R8 P% h& j5 M; P: u宽松:(leniency)
! ?# t0 h% X. q5 t严格:(strictness)
' L5 ]7 g' O4 s9 i: p% M3600反馈:(360-degree feedback)& f" {9 }# X5 G, W$ S7 U9 f
叙述法:(essay method)
2 g5 T% m5 f7 i: J: |: v集中趋势:(central tendency)- U) v, [3 d8 u# @$ V8 T
11. 报酬与福利 M. A/ L7 E8 b3 T
报酬:(compensation)1 P& }1 M! ^" t7 `" R6 n
直接经济报酬:(direct financial compensation)/ h* e9 g4 E9 W4 g" e6 r8 ~
间接经济报酬:(indirect financial compensation)
8 }" H7 O. b4 S非经济报酬:(no financial compensation)# S8 i7 ~; D/ A: x! k' I
公平:(equity)& H9 K! T2 }$ u
外部公平:(external equity)0 D0 ]* g. r: d) A% e3 @; B% @& C
内部公平:(internal equity)
) u6 o' M. ?; |" s员工公平:(employee equity)' D* h* a- w. G. F& m8 [
小组公平:(team equity)
3 C4 o G" _. y工资水平领先者:(pay leaders)
0 v: U/ U7 l8 S& t- k/ `现行工资率:(going rate)
1 j6 p& g1 B" g3 t, p; ]2 ]工资水平居后者:(pay followers)
1 M0 u, I* R1 I0 L( t4 n @劳动力市场:(labor market)
z) h. q. R- b& s% _工作评价:(job evaluation)
. G; n) t- w e8 \排列法:(ranking method)
* x* |6 n& r3 E3 ~0 m, |4 E分类法:(classification method)* ^& @ z& W' ]& ?! S" ^
因素比较法:(factor comparison method)8 Z0 C9 J# P3 W% [
评分法:(point method)" e! J5 |0 C% z4 g8 k
海氏指示图表个人能力分析法:(Hay Guide Chart-profile Method)- ~4 X8 s9 B/ g3 ?
工作定价:(job pricing)
+ B4 [: |9 P4 h$ p1 e. D! g工资等级:(pay grade)
# C- P7 {: R5 S$ {/ a工资曲线:(wage curve)+ V$ R$ R/ t: E
工资幅度:(pay range)' Y1 ~2 H/ M# D
12. 福利和其它报酬问题6 v: v0 _! n# M9 P5 W
福利(间接经济补偿)
! T* W' H6 B/ {* y员工股权计划:(employee stock ownership plan,ESOP); g& x4 C1 x9 ^' C
值班津贴:(shift differential)" \' _: P. W3 X% ]( d
奖金:(incentive compensation)' Y, |5 p A* y9 a1 O6 T
分红制:(profit sharing)
, s! w8 t$ x* X" L8 [! B0 R# G8 {13. 安全与健康的工作环境
/ p8 ]9 s$ {% t$ _' f. g+ M* i安全:(safety)
4 a) E: r0 O" s* ]8 F" z6 u2 A健康:(health)
$ s' D6 K9 k0 _8 `频率:(frequency rate)
; e7 U& i0 G6 X! k! J! z紧张:(stress)
' E( a6 c! v5 b7 v. I角色冲突:(role conflict)4 V- v( u2 g H
催眠法:(hypnosis)4 l) H' ]& l7 o7 k( ^) Y: |9 y
酗酒:(alcoholism)" t% I9 P0 p d/ r8 Q* b: c
14. 员工和劳动关系
u# `) Y+ |1 C0 m5 m: B! X工会:(union), w$ t: H7 u y F3 @
地方工会:(local union)
+ u! {6 }7 i! W. I# y5 n$ Z行业工会:(craft union)8 V0 h/ H t0 s, t4 y- v
产业工会:(industrial union)! W g, `1 _: Z7 n* z: z
全国工会:(national union)
- R& S7 O1 A3 E8 t8 o: a谈判组:(bargaining union)
) C1 A9 G7 E/ g0 o劳资谈判:(collective bargaining)
! H- Y3 V: v# b" L. J9 s+ \仲裁:(arbitration)) g) j6 [; \7 t5 [ F) g
罢工:(strike)
" A6 o) q/ P4 }9 s' p内部员工关系:(internal employee relations)
0 A" ], B4 A$ H V4 d" K; A6 F) M, w7 C纪律:(discipline)1 A6 J6 t* m! m
纪律处分:(disciplinary action)
, _" q. [# I {0 f. A2 O; A3 @& F: x1 V申诉:(grievance)( h( e$ d) h$ f# A2 b
降职:(demotion)
. {! H2 E( `5 s: E- A, X调动:(transfer)9 V+ C7 Q7 K. P/ D" W; P
晋升:(promotion)
' i# |( ]7 j0 G. Y+ u+ g ~" s* H$ J( l- D4 S% P9 t5 d/ a. F7 b
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