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1. 人力资源管理:(Human Resource Management ,HRM)
+ ?* b q/ {4 t7 d& e: P" U人力资源经理:( human resource manager)
n- f( E, m# P3 z高级管理人员:(executive)" @5 t$ p( j' e( \3 j- E( n
职业:(profession)9 n# ^0 i# n1 P2 [; `
道德标准:(ethics)
3 ?# L( R) R6 p# F% l* {操作工:(operative employees)
7 N: `8 Z$ n3 ^专家:(specialist)2 G3 T }' y8 o2 S( J+ R
人力资源认证协会:(the Human Resource Certification Institute,HRCI)
6 F2 \0 l& x0 F, [2. 外部环境:(external environment)
; U; ?) Q" x% W- d) g0 k内部环境:(internal environment)
@$ p; m2 I: H8 x政策:(policy), ]. c: b6 t3 H' ~( F
企业文化:(corporate culture). A- _* P+ N) F, C9 ]: n
目标:(mission); }' K% t( {+ l+ o" N! X/ g
股东:(shareholders)
) u7 k* J+ v6 E非正式组织:(informal organization)
+ Z$ l! o. z" P& M" ~跨国公司:(multinational corporation,MNC)
5 b, h2 G3 f8 N" D& W+ E2 O管理多样性:(managing diversity)
: Y3 _ Z4 G8 M7 ]# r. T/ b- M' x" ]$ L( O* ^
3. 工作:(job)! S! _1 N N( {
职位:(posting)
( m& ^" j9 D' P9 a: m5 l; M( F工作分析:(job analysis)
1 d2 x# s4 O. `0 h) R工作说明:(job description)
2 g! ?% M5 v9 g, H6 a工作规范:(job specification)
# W$ S8 k) Z$ G* r9 g! B' ^% E x工作分析计划表:(job analysis schedule,JAS)1 C, q( g4 P4 P5 K' Y
职位分析问卷调查法:(Management Position Description Questionnaire,MPDQ)
5 [4 [% x5 L: v行政秘书:(executive secretary)
0 ]/ X0 e& M. o" s. y' w7 f地区服务经理助理:(assistant district service manager)
. F2 h; X3 f* _) q
5 z6 a3 w% b4 j( l; V: [, f' G+ K4. 人力资源计划:(Human Resource Planning,HRP); D, z2 V0 k, T) I7 v
战略规划:(strategic planning)- S( y# N3 f; e$ s5 o
长期趋势:(long term trend)
) z1 H* j/ f; E8 h7 J( p& H- x; ]要求预测:(requirement forecast)
5 P* V* T/ C+ B- T" U( F5 I供给预测:(availability forecast)
0 ^6 K1 s% T2 ^* K管理人力储备:(management inventory)( V& |( w3 n6 x) E
裁减:(downsizing)- `, w* P% M' g) S
人力资源信息系统:(Human Resource Information System,HRIS)
7 u& T: U8 Q! q& E" W$ h8 ?4 \0 q. c# m( w# E+ E7 a4 W9 |$ u% U
5. 招聘:(recruitment)8 i; k& u% f: ^& o$ F5 Y
员工申请表:(employee requisition)7 Z# a2 n2 L7 `" f
招聘方法:(recruitment methods)9 l; h6 C2 I, [
内部提升:(Promotion From Within ,PFW). X3 k) c& t% z) `
工作公告:(job posting)# |4 X- K; [# Z: n$ _/ N* o
广告:(advertising)* `/ j; P( ^+ b2 ]
职业介绍所:(employment agency)
/ o; {' l q& K* A" M0 F: X; r. D特殊事件:(special events)
$ X4 B3 L6 X( \) ?* g, M* t3 ^实习:(internship)+ s' s9 E8 j1 p/ t% D
( q1 w' w/ r0 n+ M: ]
6. 选择:(selection)# Z' U3 |. n; O9 Y) C* H. J
选择率:(selection rate)/ [. l0 P4 u7 U+ Q* y
简历:(resume)/ J/ a$ O4 G# [8 ^7 s* ~$ C
# N" g" s5 I7 w2 r+ A
标准化:(standardization)
: v" C( s- U5 m有效性:(validity)% g% x8 m/ {3 q2 @0 Z8 `$ s3 c _! @
客观性:(objectivity)
3 N0 ]& T/ J: X+ W规范:(norm). b1 u& s# T1 |+ \
录用分数线:(cutoff score)
" E& Y+ I% g2 o, E$ b, N准确度:(aiming)
" \ s5 E5 Y- ~0 ?' z p y业务知识测试:(job knowledge tests)9 S/ p: ^% j5 U0 ?1 X9 e& ]$ D
求职面试:(employment interview)1 R: F# ^3 g5 U1 P2 s4 G, f
非结构化面试:(unstructured interview)8 ^9 G6 ?0 R3 m9 f
结构化面试:(structured interview)* a7 `5 M- `0 k% k
小组面试:(group interview)
# K. Q4 Z# D+ f6 Y0 ?职业兴趣测试:(vocational interest tests)
2 Y7 Z& s0 m6 n+ y' E: c, D5 @会议型面试:(board interview)$ {7 t7 u) k, U3 M8 n2 Q
7. 组织变化与人力资源开发$ ]6 M. @: B( H3 C
人力资源开发:(Human Resource Development,HRD)0 }6 Q: ]& ]$ U0 I9 @- R# O& a
培训:(training)
( M) l/ w/ E* k. \开发:(development)+ ]9 {, v" `$ D7 f, f, |
定位:(orientation)
" z( O a ]4 }- ?训练:(coaching)
7 L0 _8 }! [4 w+ q$ y: ^1 f% K辅导:(mentoring)
0 W% d- l7 X$ K/ U8 ]& r; P经营管理策略:(business games)$ Q [& _4 X3 J
案例研究:(case study)
( o. U% }3 z8 y5 {+ s. w会议方法:(conference method)
9 ?- q7 t% |0 w角色扮演:(role playing)1 \) u# p! C9 n7 o' @1 ]
工作轮换:(job rotating)' g5 ?& X4 T, T1 F! i5 l. F
在职培训:(on-the-job training ,OJT)
+ E5 x8 w* q4 a' }. y9 g媒介:(media)
# ~5 ]/ Y& m$ d8. 企业文化与组织发展
( N' r! h6 |/ y' N. Y6 m$ k! R& R企业文化:(corporate culture)
/ W1 T3 {! x1 M% q组织发展:(organization development,OD)0 D' B; C- O! p F
调查反馈:(survey feedback)
- Y o& Z0 Q2 R$ \/ }0 W/ c5 |质量圈:(quality circles)0 p8 w# a% O$ m# E7 ~, H
目标管理:(management by objective,MBO)* W$ |! I$ w4 V
全面质量管理:(Total Quality Management,TQM)5 `8 ^! a, L( z5 R; @. O% V- R
团队建设:(team building)" L' r6 S5 s D/ |6 H( p+ r
9. 职业计划与发展' q5 H# e3 H1 Y0 U e' g7 q
职业:(career)
! Q2 } b- z! w/ ?5 y; v) i职业计划:(career planning)' c- X) o6 ]1 ^
职业道路:(career path)& V$ q6 g+ M2 I2 B
职业发展:(career development)0 r6 v% Q$ @ _ C& a
自我评价:(self-assessment)
$ }4 s9 Y7 Y* H( \7 I职业动机:(career anchors). L& N" [4 b9 K( Z! y
10. 绩效评价9 ~' k9 D4 V6 I8 ]6 E# e
绩效评价:(Performance Appraisal,PA). r Q% `0 D, L8 s# z6 c7 m+ f
小组评价:(group appraisal)1 v# k( Y8 n* t
业绩评定表:(rating scales method)
3 u, [+ {9 G" A" K F关键事件法:(critical incident method)5 i0 O4 m6 l+ A& r
排列法:(ranking method)1 W! g% B+ _3 L0 s0 `
平行比较法:(paired comparison)
7 U! Q5 H( Q2 }0 ]硬性分布法:(forced distribution method)- q1 n1 Y, i4 V3 |
晕圈错误:(halo error)2 E& b) q" a& p% i
宽松:(leniency)
( u5 Q# D- o' j严格:(strictness)" e8 m5 s- E" {- \7 w/ ?; ^
3600反馈:(360-degree feedback)
4 \) F8 R$ l1 d7 O叙述法:(essay method)
5 B8 B$ B, J6 q5 a1 x* V' P集中趋势:(central tendency)8 n7 [+ H5 Q) j4 X
11. 报酬与福利
; ]) D* p) H. @: s1 z/ K! S报酬:(compensation)
' B4 V9 G( p& s8 a, h u$ ?! r6 b直接经济报酬:(direct financial compensation)3 J6 m! T9 T4 b3 [
间接经济报酬:(indirect financial compensation)6 R ]/ W! u; q& D
非经济报酬:(no financial compensation)1 i* u; I# |4 }8 B
公平:(equity)6 i% }' }2 I2 k( o
外部公平:(external equity)9 O0 g \6 P" H6 h( i" w
内部公平:(internal equity)2 c! u2 U2 w; F' R& o- A8 W# }
员工公平:(employee equity)9 E- ^! |* k) v3 U3 M# o( V; O$ H
小组公平:(team equity)
" v( J' Z$ t# U, g0 z工资水平领先者:(pay leaders)
$ X0 ^! G: E w1 v9 q现行工资率:(going rate)3 h/ W( I* E6 [3 C2 c" @' P
工资水平居后者:(pay followers)) _6 Z4 X7 w4 Z( E, D% S, G, G
劳动力市场:(labor market)
8 M' t' j2 ^- ~& V3 N工作评价:(job evaluation)& m) z- y$ b0 s0 F5 O/ M) g6 C9 H
排列法:(ranking method)
. m, g! S0 W/ I分类法:(classification method)) n! ^4 X2 U# P+ s& x
因素比较法:(factor comparison method)
9 H. w' o6 E: y }, z, I* ^3 F评分法:(point method)* n# i$ G1 x1 t! b' A4 i
海氏指示图表个人能力分析法:(Hay Guide Chart-profile Method)6 e# z7 ]. N' K2 t1 K8 [ Y* F
工作定价:(job pricing)
9 S! c0 c6 z* o2 @4 A工资等级:(pay grade)) C4 N8 b7 j( L( o4 G" q
工资曲线:(wage curve)( w3 x9 e( Y3 `/ }' j
工资幅度:(pay range)
' q! X+ [$ @! z! V12. 福利和其它报酬问题; s* [5 [1 H8 n; r2 X3 b, A. N
福利(间接经济补偿) Z5 A% K) T* K5 D+ M m4 G! Y8 y1 N: @
员工股权计划:(employee stock ownership plan,ESOP)/ _( E/ c- C9 A' d* B' O
值班津贴:(shift differential), U% m$ p: j" x" Q: e% g
奖金:(incentive compensation)
5 G; Z1 N; r7 W) `2 b1 q, [0 L分红制:(profit sharing)
$ u( r' ^3 a4 Z' L13. 安全与健康的工作环境
; S6 L/ R- B! O) K g+ s e. {# e安全:(safety)# q4 E% j! x9 V) D$ c% e
健康:(health)
+ C) d# _; f* F. r& r频率:(frequency rate)4 C% G+ ^3 q# W$ V
紧张:(stress)
7 q- I4 {0 R0 A8 ]2 F角色冲突:(role conflict)
6 E& X- m6 N3 z4 b( m2 z: I: B催眠法:(hypnosis)4 D. U5 J3 G6 e" i; `2 w7 M8 E6 I
酗酒:(alcoholism)
' w4 a1 ]+ W t# d14. 员工和劳动关系
7 F3 X _5 G# p5 }2 O工会:(union)
9 j% @) d4 D) x$ t) z地方工会:(local union); F- t$ h7 Y0 T5 A/ ^, ?
行业工会:(craft union)$ D* k! ~# C& J" c( k
产业工会:(industrial union)
( i& o" N) v( n- ?3 c4 ~全国工会:(national union)
& S1 B0 A& O$ B+ p9 z2 Q谈判组:(bargaining union)
: f% ~: z0 R3 i' i7 ^9 D2 b! D j# C* [劳资谈判:(collective bargaining)) m% Y( e0 y; C+ A4 M8 _
仲裁:(arbitration)
# R4 D: y4 P! C. J罢工:(strike)+ Z5 o+ g$ E3 U, A1 Y/ H! G4 }1 ^
内部员工关系:(internal employee relations)
4 @: D' }3 k$ I& p, f纪律:(discipline), R: f% n0 Q1 o, `
纪律处分:(disciplinary action)
* b/ n9 t6 W, r申诉:(grievance)
, ~7 \; \4 z9 s7 x* `' W7 I降职:(demotion)2 ~& x J/ \1 R
调动:(transfer)( ` a6 h2 ~0 o5 r ~0 \
晋升:(promotion)/ i% c# Y+ N, P( M# e
" S; O+ j2 M" c7 m v6 f- g
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