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7 d7 \' y6 o/ x P; [4 X8 o1.人力资源管理:(Human Resource Management ,HRM) 5 \1 w7 _9 H& K
人力资源经理:( human resource manager)
- o; y, } F* f5 i: D' n高级管理人员:(executive)
5 G! m+ @! Z) u+ H! `$ b7 y7 E, f职业:(profession) & Q8 R3 t- E7 s8 z( i6 m6 Z- h3 S
道德标准:(ethics) - k( J) t3 X8 K$ R3 i, s
操作工:(operative employees) ( |- }7 b' Z( o% n8 @5 F
专家:(specialist)
+ j& j' C& ?' T3 v; d6 i$ l人力资源认证协会:(the Human Resource Certification Institute,HRCI) 2. 外部环境:(external environment) 5 E6 \% d3 ~1 {+ q N, Y$ g( a
内部环境:(internal environment) 1 G% S/ \: r' l) `
政策:(policy)
: k" I1 t+ S5 Y. O企业文化:(corporate culture)
% `& H1 \- ?8 x# ]目标:(mission)
+ \* H" t' h+ z6 o) Z V5 d股东:(shareholders) 0 P/ u# X) H9 u- ` u/ I8 l
非正式组织:(informal organization)
, ^ n: @7 J* Y3 w跨国公司:(multinational corporation,MNC)
' c7 G$ L" d9 W& ^管理多样性:(managing diversity) 3. 工作:(job) . ]4 k5 g, n. D, ?: n
职位:(posting) 9 \0 K' |1 w0 y7 e7 G& x
工作分析:(job analysis)
2 e% e" a2 ^( l9 A. W工作说明:(job description) 1 Y+ r# ^% X* m; B c0 H
工作规范:(job specification)
9 y& X0 W3 O* B- A+ b0 c, ]工作分析计划表:(job analysis schedule,JAS) # B/ o' f1 r% ]' Q: L- i
职位分析问卷调查法:(Management Position Description Questionnaire,MPDQ) " ^# s4 k ^/ e
行政秘书:(executive secretary)
' U) {+ j2 Z* I2 \* v0 ?地区服务经理助理:(assistant district service manager) $ Q& w! O+ r0 c8 l9 ^4 a
4. 人力资源计划:(Human Resource Planning,HRP) $ e/ T: ^: ^ _" B. s, q }
战略规划:(strategic planning) k9 h5 F* e4 H; w/ Q2 \
长期趋势:(long term trend)
/ b1 @- l% q6 j1 y0 N; \& f要求预测:(requirement forecast)
8 i. j7 {7 K' W% @# _供给预测:(availability forecast) 2 c1 G6 `0 p* G' p9 ~" x
管理人力储备:(management inventory) % ?2 {0 [# W, P" }* W
裁减:(downsizing) , c& [' i# i6 K$ @
人力资源信息系统:(Human Resource Information System,HRIS) 3 ~# j k" k7 I/ H- a
5. 招聘:(recruitment) ( I, N# A' L' k r/ \
员工申请表:(employee requisition)
- V6 ]+ {, ]9 e招聘方法:(recruitment methods) 2 j( z, A+ P& ^3 v9 h
内部提升:(Promotion From Within ,PFW) 6 r5 D# V E. n1 B( p- a
工作公告:(job posting)
3 I+ O6 {2 {/ c9 ]3 x6 H广告:(advertising)
1 o; g9 L/ Z2 n( y2 ?) G职业介绍所:(employment agency)
% k+ I$ _9 F ?0 Z' B9 J- w! f特殊事件:(special events)
- g5 G1 `; G! |( }7 r5 G实习:(internship)
1 P* `# B3 {5 J2 x# K6. 选择:(selection)
6 k( e8 ]* F' l- E& o3 g; A选择率:(selection rate)
4 Z! ]- M( i% Q- f5 \简历:(resume) / ]) ~$ U1 ?( P+ K
标准化:(standardization)
" k8 a9 F6 n$ _9 A$ C有效性:(validity)
& ]. E- v; Q* t# Q5 L& w8 l3 ~4 L客观性:(objectivity) / [5 ^/ P) D1 w4 m7 U
规范:(norm) ) \5 W8 x2 c- T" v d. h
录用分数线:(cutoff score) 准确度:(aiming) " e1 [2 M& X) c8 ?
业务知识测试:(job knowledge tests) ; {) q3 o5 s+ m& K5 E) O. f
求职面试:(employment interview) : p9 c* ?9 |# U4 y2 ]$ D; q
非结构化面试:(unstructured interview)
( Q) b% s9 e7 o4 _; }+ V7 o0 a结构化面试:(structured interview) 0 k2 c4 M+ T# o" M1 Q5 D
小组面试:(group interview)
+ R1 F3 s+ t. M f; }职业兴趣测试:(vocational interest tests) ( K$ i" ~; r6 i' s" O9 g" O5 B% t! G
会议型面试:(board interview)
~( w0 f. b! o& L3 |& M% A8 ]# t8 u# c7. 组织变化与人力资源开发
0 I6 c' W" l0 G- q7 R$ N5 ~人力资源开发:(Human Resource Development,HRD)
0 L S' o" K( o' b培训:(training) ) ?2 Z+ T R5 Q) y, @5 e2 M
开发:(development)
9 K+ l# l3 G1 f, v* c定位:(orientation) 1 D2 x ?. a, h* L; l
训练:(coaching)
# l: E4 l5 f* A0 O# c, B辅导:(mentoring) / |" U, i' j M3 f8 z: D
经营管理策略:(business games) 5 ~+ g- N, I1 |6 x! E5 G" |0 c
案例研究:(case study) ' @, |5 E7 g: H3 g# r
会议方法:(conference method) : l! [8 D( ^ H9 y# X
角色扮演:(role playing)
5 h% k) I+ Q' y/ h+ J工作轮换:(job rotating)
7 j: G0 o6 A! d/ o, k在职培训:(on-the-job training ,OJT) ( m1 j; ~" g. r3 ?6 G; e
媒介:(media)
/ `/ k% w s! k- Z3 _7 ?& Y9 P8. 企业文化与组织发展 9 b6 E: o& I. C2 y8 g
企业文化:(corporate culture) ! N! J& e# A% x# Z \9 s
组织发展:(organization development,OD)
2 O" M& `8 T+ [& u0 N$ A: {/ N6 a调查反馈:(survey feedback)
/ I8 p3 s) L3 }" b6 A1 g质量圈:(quality circles)
% O2 v" C' u6 `( s4 U$ |8 ^目标管理:(management by objective,MBO)
" z, }! G& l" s全面质量管理:(Total Quality Management,TQM) ( t4 G1 q. \5 I+ H4 |* V5 f
团队建设:(team building) 9 ~) b% X/ V% c& i
9. 职业计划与发展 {% y' F% F: S# `/ e$ `/ _" G/ j
职业:(career)
& @0 p0 [1 u; c- ^职业计划:(career planning) $ w5 N- Z7 V u$ i x' P
职业道路:(career path) C2 L, I/ u1 c% M& D6 Q# z
职业发展:(career development) * |) _0 J8 c+ X
自我评价:(self-assessment)
. K) K- B) `0 g3 O7 m职业动机:(career anchors) : H3 n5 i! q2 U! A
10. 绩效评价 : A3 R% V) A3 F& U- s
绩效评价:(Performance Appraisal,PA) 0 y6 U6 j* _! Z% Y' u* H
小组评价:(group appraisal) 0 \, R( G3 H1 O' i4 ?/ N+ f5 Q, Z
业绩评定表:(rating scales method) : _( t& W6 _) _3 D3 Q
关键事件法:(critical incident method) ) s4 j$ I) j5 n o
排列法:(ranking method)
, \; ?0 h+ _+ a2 T9 }0 X平行比较法:(paired comparison)
' C4 n& F- |+ V0 w* v, j: g硬性分布法:(forced distribution method) R5 f' B$ o# D
晕圈错误:(halo error) 9 ]5 M* i# ?2 f. O, f
宽松:(leniency)
# R- N( z2 b% I X) P! K严格:(strictness) ! H) @+ z& z* U& R
3600反馈:(360-degree feedback)
+ Z" N; ~$ F% P1 l叙述法:(essay method)
9 v: \. O: q) ?& R- k7 ?8 q集中趋势:(central tendency)
0 }7 @* n6 Y3 Z/ ^11. 报酬与福利 " J. P: M7 @7 u: Y; v5 @
报酬:(compensation)
% `2 s2 j# o2 `# l& B4 C直接经济报酬:(direct financial compensation)
: l& ?. n7 x( n9 Z: G0 r9 N间接经济报酬:(indirect financial compensation)
: `# a7 l6 [$ M非经济报酬:(no financial compensation) : R ]- \1 r9 w O" h2 d) I0 S# A+ c
公平:(equity)
' {9 z; x9 k* ~; s$ I" ~外部公平:(external equity)
5 M9 D1 w8 [5 D+ T. x内部公平:(internal equity)
8 p( |7 P0 [% n4 Y' d: Q$ {员工公平:(employee equity)
' |3 q/ x5 ?* j0 A+ x% D8 e* u小组公平:(team equity)
+ E, |" J* T0 J工资水平领先者:(pay leaders)
6 |# b) W: |- \; O现行工资率:(going rate) + ?& j! {5 p [7 M1 g4 v* y
工资水平居后者:(pay followers)
2 u5 _3 w( _% O B; m劳动力市场:(labor market)
V9 l1 Y6 Q: q+ a" O工作评价:(job evaluation)
8 \. s( p |8 `+ r* V6 e% J. i- q" l排列法:(ranking method) / k7 p7 T1 I1 \4 _
分类法:(classification method) ; _, r. z% g2 T& s" I2 s' Q
因素比较法:(factor comparison method)
: J, q/ ]* I) M& h$ u& l! U3 Y& u a p# T评分法:(point method)
$ A1 s; V: F$ T _' N海氏指示图表个人能力分析法:(Hay Guide Chart-profile Method)
6 o( o0 O0 r2 C! n工作定价:(job pricing)
+ M5 d" D" M6 U0 m$ M& `. I工资等级:(pay grade)
4 D1 _5 A0 D( I2 D$ H( S5 e7 O工资曲线:(wage curve) ; h; R& T, T. a# \
工资幅度:(pay range) : E: t% b% i* s7 Q" a" Z
12. 福利和其它报酬问题 9 q: F/ T- d& g
福利(间接经济补偿)
4 S, `) ^* @4 _) J2 Z8 [% h# q' M员工股权计划:(employee stock ownership plan,ESOP) + K) `% R0 j7 V, D; Y9 U
值班津贴:(shift differential) ( A6 s, Q8 V- x5 r
奖金:(incentive compensation)
M' `7 b) ^) R" z. G分红制:(profit sharing)
& J+ L4 ?+ m2 `13. 安全与健康的工作环境 ) P ?' p* K* w4 d- y% j s
安全:(safety) / G6 f: a m- l7 B
健康:(health)
. W9 R( v2 L, y5 `; r频率:(frequency rate)
( G6 @1 B+ N: x @. F8 H紧张:(stress)
8 C8 B- ^2 a- T( A# I, v角色冲突:(role conflict) 0 B6 E8 j( b) P2 T! ]
催眠法:(hypnosis)
% M+ N8 N. P/ g酗酒:(alcoholism)
+ k8 `6 u, ]7 |: h14. 员工和劳动关系 ; w5 C3 e/ H; v& }
工会:(union) 9 X: t. j/ v; D! j& t6 q
地方工会:(local union) / n# G( G6 C i) @! g: N( P
行业工会:(craft union) 2 R2 O5 g. B* o! s) i% Y% E
产业工会:(industrial union) & C; Y/ R; q- l" W- _1 H
全国工会:(national union)
1 T$ M$ l& ]: h m& ]谈判组:(bargaining union)
' }* b) ]9 q1 x; G劳资谈判:(collective bargaining)
/ ]* {6 A% n- b% i$ ~; a仲裁:(arbitration) $ M6 _! K: g4 X8 X) U* \7 C. [
罢工:(strike) 1 l$ y3 F" W8 m; y4 c
内部员工关系:(internal employee relations) ! b, d2 i5 n" X8 B& E2 t2 Y
纪律:(discipline) % H0 n9 I/ Z# v9 I& }0 o
纪律处分:(disciplinary action) ) X3 b8 z3 w( `2 E* g4 T3 @
申诉:(grievance) 3 ~4 c# D1 A9 Z
降职:(demotion)
S. `+ g1 K& o* \$ V; @调动:(transfer) 晋升:(promotion)
: b( V$ c( z. I( n. { F* ~+ ` |
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